Introducing our new co-host, Principal Analyst Andrew Hogan, who brings design expertise, as well as curiosity for general CX management. Andrew talks about how he applies design thinking to everything he interacts with, and how this always-on perspective helps in solving business problems. He introduces the breadth of his research coverage. Love the preview? Let us know where you’d like Andrew to go in-depth by emailing – we love hearing from our listeners!

To learn more from Andrew:
The $162 Billion Design Industry Won’t Stop Growing (Public blog)

Designing For Confidence In 2021 (Public blog)

Must Employees Keep Enduring Bad UX? (Public blog)