Betsy Summers

Principal Analyst

Author Insights


Generative AI Is Coming To Coaching, Ready Or Not

Betsy Summers 21 hours ago
Five years ago, my colleagues and I discussed the merits and possibilities of digital and AI-based coaching. I had just completed an intensive coaching course and was fired up about how transformative it would be if all employees could have access to a coach, and AI-based coaching had the promise to do that — because, […]

Is Performance Management Broken?

Betsy Summers January 21, 2022
Outdated and disconnected performance management programs are increasingly causing damage to employee and organization success, but some organizations are turning to continuous performance development (CPD) programs that are proving successful in solving these problems.

Could Internal Talent Marketplaces Help Us Fix Talent Mobility?

Betsy Summers October 7, 2021
One of the top drivers of employee experience is having opportunities to advance at work (this is easy to find in Forrester’s employee experience research). In the age of shorter tenures and flatter organizations, leaders look to talent mobility to increase opportunities for growth and advancement, instead of promotions. And talent mobility has big benefits […]