Keynote Speakers
George Colony
CEO,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Kelsey Chickering
Principal Analyst,
Forrester
AJ Joplin
Senior Analyst,
Forrester
Sharyn Leaver
Chief Research Officer,
Forrester
Shar VanBoskirk
VP, Principal Analyst,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
Jay Pattisall
VP, Principal Analyst,
Forrester
Angelina Gennis
Principal Analyst,
Forrester
John C. Miller
VP, Consumer & Retail Solutions,
AT&T
Jennifer Davidson
VP, Client Experience,
Canadian Imperial Bank of Commerce (CIBC)
Melanie Au
VP, Digital Banking,
Canadian Imperial Bank of Commerce (CIBC)
Angela Sarino
VP, Business Partner Marketing,
Canadian Imperial Bank of Commerce (CIBC)
Guest Speakers
Luis Angel-Lalanne
Vice President, Complaints Transformation,
American Express
Melanie Au
VP, Digital Banking,
Canadian Imperial Bank of Commerce (CIBC)
Greg Barber
Director of Experience & Market Research,
CareFirst Blue Cross Blue Shield
Samir Bhutada
Global Vice President of Digital Transformation,
The Coca-Cola Company
Rebecca Biestman
CMO,
Guild
Julia Binder
Senior Director of Customer Experience Strategy & Analytics,
Toast
Sara Bonds
SVP of Strategic Partnerships,
APP (Association of Pickleball Players)
Amy Cheng
Senior Director Experience Insights,
Shipt
Chris Conner
Senior Director of Digital Management and Strategy of Consumer Energy,
NRG Energy
Jennifer Davidson
VP, Client Experience,
Canadian Imperial Bank of Commerce (CIBC)
Purvi Doraiswamy
Senior Vice President, Digital Operations,
AARP
Nancy Flowers
Vice President of Customer Experience,
Voya Financial
Dan Gamber
Director of Experiences,
Bridgestone
Josh Heitsenrether
Senior Managing Director, Marketing & Digital Strategy,
American Society of Mechanical Engineers (ASME)
Jeanne Jones
VP, Member Marketing,
BECU
Todd Keith
Head of Experience Design (XD),
Regions Bank
Al Krueger
Senior Director, Experience Strategy, Research, and Design Practice,
Highmark Health
Amy Lokey
Chief Experience Officer,
ServiceNow
Erica Luxenburg
Director of Product Research,
Lowe's
John C. Miller
VP, Consumer & Retail Solutions,
AT&T
Gregg Molander
Senior Director of Brand Experience,
AARP
Holly Moreland
Sr Director, Customer Engagement Strategy and Technology,
Hilton
Lana Pruett
Director of Customer and Digital Experience,
Blue Cross and Blue Shield of Kansas
James Russo
Strategy & Insight Lead T-Mobile Advertising Solutions,
T-Mobile
Angela Sarino
VP, Business Partner Marketing,
Canadian Imperial Bank of Commerce (CIBC)
Robyn Simburger
Marketing Director, Merchandise Marketing and Media,
AutoZone, Inc.
Kathy Doyle Thomas
President,
Half Price Books
Dr. KimArie Yowell
Chief Talent and DEI Officer,
Rocket
Forrester Speakers
Max Ball
Principal Analyst,
Forrester
Gina Bhawalkar
Principal Analyst,
Forrester
Senem Guler Biyikli
Analyst,
Forrester
Dipanjan Chatterjee
Vice President, Principal Analyst,
Forrester
Audrey Chee-Read
Principal Analyst,
Forrester
Kelsey Chickering
Principal Analyst,
Forrester
Alyson Clarke
Principal Analyst,
Forrester
Emily Collins
VP, Research Director,
Forrester
George Colony
CEO,
Forrester
Rowan Curran
Principal Analyst,
Forrester
Shaili Desai
Principal Consultant,
Forrester
Su Doyle
Principal Analyst,
Forrester
Shannon Germain Farraher
Senior Analyst,
Forrester
Colleen Fazio
Senior Analyst,
Forrester
Shalika Fernando
Senior Analyst,
Forrester
Chuck Gahun
Principal Analyst,
Forrester
Brad Haag
Senior Analyst,
Forrester
Kim Herrington
Senior Analyst,
Forrester
David Hoffman
VP, Research Director,
Forrester
Brian Hopkins
VP, Emerging Tech Portfolio,
Forrester
Pete Jacques
Principal Analyst,
Forrester
Keith Johnston
VP, Group Director,
Forrester
AJ Joplin
Senior Analyst,
Forrester
Zeid Khater
Analyst,
Forrester
Sucharita Kodali
VP, Principal Analyst,
Forrester
Nikhil Lai
Principal Analyst,
Forrester
Sharyn Leaver
Chief Research Officer,
Forrester
Jessica Liu
Principal Analyst,
Forrester
Stephanie Liu
Senior Analyst,
Forrester
Brigitte Majewski
VP, Research Director,
Forrester
Rohit Makhijani
Principal Analyst,
Forrester
William McKeon-White
Senior Analyst,
Forrester
Rick Parrish
VP, Research Director,
Forrester
Jay Pattisall
VP, Principal Analyst,
Forrester
John Pedini
Principal Analyst,
Forrester
James L. McQuivey, PhD
VP, Research Director,
Forrester
Mike Proulx
VP, Research Director,
Forrester
Ron Rogowski
VP, Executive Partner,
Forrester
Jen Sanning
Executive Partner,
Forrester
Rich Saunders
Senior Analyst,
Forrester
Joe Stanhope
VP, Principal Analyst,
Forrester
Betsy Summers
Principal Analyst,
Forrester
Fiona Swerdlow
VP, Research Director,
Forrester
Arielle Trzcinski
Principal Analyst,
Forrester
Katy Tynan
VP, Principal Analyst,
Forrester
Shar VanBoskirk
VP, Principal Analyst,
Forrester
Lily Varon
Principal Analyst,
Forrester
Peter Wannemacher
Principal Analyst,
Forrester
Judy Weader
Principal Analyst,
Forrester
Brendan Witcher
VP, Principal Analyst,
Forrester
Jenna Wohead
Director, Product Management,
Forrester
Case Study & Spotlight Speakers
Gary Batroff
SVP Sales and Partnerships,
Thematic
James Bauman
Senior Director Experience Management & Analytics,
TruGreen
Yogi Bhatnagar
Pre-Sales Consultant,
Ada
Menon Billingsley
Head of Solution Strategy for Technology, Media, and Telecom,
Qualtrics
Bill Boga
Executive Director of Contact Center Strategy & AI Transformation,
Kaplan North America
Brian Calderwood
VP IT - Member Experience,
CVS
Frank Chevallier
VP Product Management,
Five9
Maya Desai
Director of Business Advanced Analytics,
DIRECTV
Brian Donnelly
Head of Portfolio Marketing, Business Messaging,
Meta
Kaitlen Elmore
Sr. Director, Voice of the Customer Programs,
Concentrix
Amit Erande
GM of AI and Personalization Services,
Treasure Data
Ian Felder
Director, Product Marketing – Journey Management, Analytics and Reporting,
Genesys
Niki Hall
Chief Marketing Officer,
Five9
Mary Iapicca
Vice President, Customer Experience,
ZoomInfo
Shezan Kazi
Head of Ai Transformation,
Dialpad
Roxanne Knapp
AVP Experience Design Strategy,
MetLife
Gayathri Krishnamurthy
Head of Product Marketing,
Level AI
Prashanth “PVK” Krishnaswami
Head of Market Strategy,
Zoho
Matt Lawler
Vice President of Data and Insights,
AEG Global Partnerships
Connie Leary
VP, Experience Advisory,
Medallia
Stephanie Leheta
Senior Director - CX Strategy, Governance & Design Thinking,
CIBC
Ed Matanes
Product Marketing Associate,
CallMiner
Brendan McGuire
Head of Strategic Accounts,
Ada
John McMullan
Director, VoiceAI Product Marketing,
Observe.AI
Mitch Milner
Senior Principal Solutions Engineer,
Qualtrics
Vincent Petrillo
General Manager and Vice President of US Commercial,
Trustpilot
Cheryl Abellanoza, PhD
Associate Director - UX Research,
Verizon Connect
Manisha Powar
Head of Product Management,
Qualtrics CX
Charles Quincy
Senior Director of Product Management,
Genesys
Jason Singh
Head of Partner Marketing, Business Messaging,
Meta
Hadley Spadaccini
Sr. Product Marketing Manager, AI & Analytics,
Medallia
Kalyan Tummala
VP, Product Marketing,
Uniphore
Erin Veltkamp
Sr. Product Marketing Manager,
CSG
Keith Wilson
Executive Director of Product,
CSG
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