Peter Wannemacher
Principal Analyst

Author Insights
Blog
Five Notable Fintech Attributes And Companies
After a slump in 2021, fintech funding has rebounded. Learn what's making some of the key players particularly attractive.
Blog
Some Research Themes For Financial Services In 2022 (Plus A Survey You Can Take To Help)
We’ve been diving deep into a number of topics that financial services executives and their teams care about (or should care about). Here are just five of the topics we find particularly interesting: Embedded finance. A crop of fintech startups and large financial providers are investing in embedded finance — in which financial products and […]
Blog
We Asked Bank Execs About Notifications; Here’s What They Said (Hint: Banks Undervalue Alerts)
My colleague Julie Ask and I recently wrote on how banks are using mobile notifications and emerging tech (based on a survey of executives and digital business leaders at banking providers). The full research (only available to Forrester clients) includes more than 50 slides of data and insights. Here are three key findings: Alerts and […]
Blog
Fintech Funding, Q4 2020: The Worst Quarter In An Already-Down Year
It’s official: 2020 was a sucky year for fintech funding. After rising rapidly from under $1 billion in 2010 to over $41 billion in 2019, fintech funding dropped appreciably in 2020. Overall investment in fintech was down 31% in 2020 compared to the previous year. And an already-bad year ended even worse: Q4 2020 saw […]
Research Collection
Banking Leaders: Adjust Your Marketing And CX Budgets In The Wake Of COVID-19
Banking Leaders: Make Spending Changes In Five Categories Post-COVID-19 The business effects of the COVID-19 pandemic will be with us for years. However, the consequences of the pandemic are not identical for all companies. Different industries, including banking, face disparate consumer trends, resource availability, and revenue potential during the pandemic and its aftermath. As a […]
Blog
Forrester Reviews And Scores Canadian Mobile Banking Apps: What We Learned
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences of more than a dozen banking brands’ apps across the US and Canada. In Canada, we looked at the […]
Blog
Forrester Reviews And Scores US Mobile Banking Apps: What We Learned
For over a decade, Forrester has conducted an annual review of banks’ mobile apps. My colleague Gina Bhawalkar and I recently published our most recent research, in which we evaluated and scored the mobile banking experiences on more than a dozen banking brands’ apps across the US and Canada. In the US, we looked at […]
Blog
The Effect Of COVID-19 On Canadians’ Financial Well-Being
Even before the COVID-19 outbreak, our research showed that Canadian consumers were facing multiple financial challenges and were worried about their financial situation. To see how the pandemic was impacting consumer finances and behaviors, we surveyed 1,119 Canadian online adults in April 10–15, 2020 and found that Canadians: Are already feeling the impact of COVID-19 […]
Blog
The Effect Of COVID-19 On US Consumers’ Financial Well-Being
Even before the COVID-19 outbreak, our research showed that US consumers were facing multiple financial challenges and were worried about their financial situation. To see how the pandemic was impacting consumer finances and behaviors, we surveyed 1,122 US online adults in April 10–15, 2020 and found that US consumers: Are already feeling the impact of […]
Blog
We Evaluated Banks’ In-App Messaging On COVID-19: Five Brands Stood Out
What do consumers expect from their banks in response to the COVID-19 pandemic? We interviewed 40 customers of 14 banks to find out.
Blog
Predictions 2020: Old Rivalries And New Entrants Will Preoccupy Bank Execs
Incumbent banks will be challenged on multiple fronts in 2020. Read our predictions.
Blog
Banks Have Neglected SMEs — They Will Come To Regret It
Most incumbent banks have ignored small- and medium-sized (SME) business clients. Meanwhile, fintechs have quietly built ecosystems that are poised to poach SMEs.
Video
Kicking Off Our New Research On Autonomous Finance: FORR/3 Video
Forrester has recently kicked off some new research focusing on services and companies that make financial decisions and take action on behalf of consumers. You can take a very short survey on this topic here. I’m psyched to present here our first FORR/3 video episode on this topic (see below)! In it, Oliwia Berdak and […]
Blog
Introducing Autonomous Finance: Forrester’s New Research On Algorithm-Based Financial Services
Weigh in on the future of autonomous financial services.
Blog
Is Your Bank’s Mobile App A Fonzie Or A Potsie?
If you’re a fan of the old TV show “Happy Days,” you know Fonzie and Potsie. If you don’t know the show, here’s a quick sum-up of the two characters: Both were good dudes, but while one (Potsie) managed to, at best, fit in with the crowd, the other (Fonzie, also known as “The Fonz”) […]
Blog
The Good, The Bad, & The Ugly Of US Mobile Banking Experiences In 2019
Mobile apps have become the touchpoint of choice for millions of people to manage their finances. To find out how effectively banks are meeting customers’ expectations, Forrester regularly reviews the mobile apps of leading banking brands around the world.
Blog
Small Business Banking Has Been Disrupted (And There’s No Going Back)
Bankers around the world are rightly worried about the threats posed by digital disruptors getting in between them and their retail banking customers. But Forrester’s newest research reveals that executives should be just as worried — perhaps even more worried — about another market that is being upended: small business banking. Small- and medium-sized businesses […]
Video
Wealth Management Firms: You Need Videos On Your Websites And Apps
When digital channels such as websites arrived, they were designed in large part as “pieces of paper” delivered on a computer screen (thus, the still-widely-used term “web page”). But the human brain wasn’t wired to slog through big blocks of text, so millions of websites (and now mobile apps and other digital interfaces) are currently […]
Blog
Do You Work For A Financial Services Provider? Then Take This Survey!
Forrester is conducting research on how financial services companies are using video to win, serve, engage, and retain customers. As part of this research, we want to hear from you! Click here (or below) to take the survey and help us give you great research — plus you get a free research report for taking the […]
Blog
Amazon Flirts With Banks And Their Customers: Here’s What You Should Do
Like a football team captain at a junior high dance, Amazon just sauntered up to a big group of people and started dropping hints about its sweet moves on the dance floor . . . Okay, that’s not exactly what’s happening here, but it sure felt like that to many bank executives who heard the […]
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