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Forrester Research Introduces The Ultimate Consumer Panel
Forrester Research, Inc. (Nasdaq: FORR) today announced the launch of Forrester’s Ultimate Consumer Panel™ (Ultimate), a single-source, opt-in, highly secure panel that electronically captures online and offline behavior from a representative group of more than 10,000 US households. Clients including MasterCard and Household Credit Card Services use Ultimate data and analysis to better understand current [...]
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Forrester Research Forecasts Healthcare Unbound Growth — Market To Reach $34 Billion By 2015
Healthcare unbound, Forrester Research, Inc.’s (Nasdaq: FORR) term for technologies in, on, and around the body that free care from formal institutions, will deliver new options to consumers who wish to retain their independence as they get older, face chronic illness, and recover from in-patient care. By 2015, Forrester projects that 60 percent of all [...]
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MEDIA ADVISORY: Forrester Research Opens “XC” Awards Nominations For Best Cross-Channel Experience
WHAT: Forrester Research, Inc. (Nasdaq: FORR) is now accepting nominations for the second annual “XC” Awards, which recognize firms that provide extraordinary customer experiences that span multiple interaction channels like the Web, IVR, kiosks, call centers, and retail outlets. Winners of the “XC” Awards will be announced at Forrester’s Consumer Forum on September 21, 2004. [...]
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Forrester Research To Broadcast Second-Quarter Conference Call Via The Internet
Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter results conference call on the Web at 11:00 a.m. Eastern time on Tuesday, July 27, 2004. The call will be available at www.forrester.com. Investors who want to hear the call should log in to www.forrester.com at least 15 minutes prior to the event’s broadcast. Instructions are [...]
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Forrester Research Launches Application Server Platform TechRankings™
In 2000, Forrester Research (Nasdaq: FORR) defined application server platforms as the convergence of the application server, portal server, and the integration server. Since then, IBM, Microsoft, and the other major platform vendors have developed application server platforms that will be crucial for new service-oriented and composite applications. To help clients select application server platforms [...]
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Forrester Evaluates Web Design Agencies
Critical Mass, AGENCY.COM and SBI.Razorfish stand out in a pack of 17 of the largest firms that design and build customer-facing Web sites, according to a new report from Forrester Research, Inc. (Nasdaq: FORR). Increased spending on eCommerce initiatives for 2004 prompted Forrester to evaluate these vendors using the Forrester Wave™ methodology. Agency capabilities were [...]
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Forrester’s Finance Forum 2004 Focuses On Customer Loyalty And Cross-Channel Best Practices
A survey of 6,000 North American households in a new Forrester Research, Inc. (Nasdaq: FORR) report released today at Forrester’s Finance Forum 2004 finds that customer advocacy is the best indicator of whether financial services companies are able to achieve cross-sell success to a customer base that has become progressively mistrustful and insecure in their [...]
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Forrester: CIO Optimism And IT Spending Outlook Increase Over Q1 2004
IT spending for 2004 is off to a strong start, according to two studies from Forrester Research, Inc. (Nasdaq: FORR). Forrester’s latest CIO Confidence Poll showed more optimistic outlooks among CIOs for their businesses, which translated into a higher proportion of CIOs expecting to outspend their IT budgets. At the same time, Forrester’s analysis of [...]
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Forrester’s GigaWorld IT Forum Attendees Seek Advice On IT Spending And Governance To Align IT And Business
Increasing IT budgets and regulatory compliance were two of the critical issues on the minds of senior business and technology executives attending Forrester Research, Inc.’s (Nasdaq: FORR) GigaWorld IT Forum ending today in Orlando. While offshore outsourcing and security-related sessions were predictably well attended, attendees also flocked to sessions addressing IT spending and governance, ranging [...]
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Forrester Finds Near-Term Growth Of Offshore Outsourcing Accelerating
The movement of US services jobs offshore will accelerate faster than originally projected, according to new research from Forrester Research, Inc. (Nasdaq: FORR). At a press conference held at GigaWorld IT Forum, Forrester revealed that the number of US services jobs moving offshore by the end of 2005 will grow to 830,000 compared with its [...]
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Forrester Survey Finds Enterprise IT Executives Raising 2004 IT Budgets
IT spending continues to inch upward, according to a recent Forrester Research, Inc. (Nasdaq: FORR) survey of more than 870 IT decision-makers at large North American companies. CIOs’ rising optimism about their business climate will translate into a 2.4 percent spending increase in 2004, up from the 1.7 percent originally projected six months ago. The [...]
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MEDIA ADVISORY: Forrester Research To Unveil Updated Offshore Outsourcing Projections
WHAT: Eighteen months ago, Forrester Research, Inc. (Nasdaq: FORR) predicted that 3.3 million US services jobs would go offshore by 2015. These numbers have been widely quoted as part of the ongoing national dialogue about job growth and economic trends. Constant movement on- and offshore by both vendors and end user companies are cause for [...]
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Forrester Research Announces First-Quarter 2004 Financial Results
Forrester Research, Inc. (Nasdaq: FORR) today announced its first-quarter ended March 31, 2004 financial results, in line with its previous financial guidance. First-Quarter Financial Performance Total revenues were $31.7 million, compared with $24.5 million for the first quarter of last year. On a GAAP-reported basis, which reflects an effective tax rate of 33.5 percent, Forrester [...]
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SMBs See Largest Growth In IT Budgets For 2004, According To Forrester
Small and medium-size businesses (SMBs) plan to increase their IT spending for 2004 by 6.6 percent over 2003, compared with a 1.7 percent increase among larger companies, according to new research from Forrester Research, Inc. (Nasdaq: FORR). Overall, SMBs are more optimistic about the future than their enterprise counterparts are, with 81 percent describing their [...]
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Forrester: Three Percent Increase For Canadian IT Spending In 2004
Canadian IT spending will grow by 3 percent in 2004, led by government spending, according to a new document from Forrester Research, Inc. (Nasdaq: FORR). GDP growth is a key factor in driving business investment in IT, just as in the US, but a slower Canadian economic recovery and the adverse effects of a stronger [...]
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Forrester Research To Broadcast First-Quarter Conference Call Via The Internet
Forrester Research, Inc. (Nasdaq: FORR) will broadcast its first-quarter results conference call on the Web at 11:00 a.m. Eastern time on Wednesday, April 28, 2004. The call will be available at www.forrester.com. Investors who want to hear the call should log in to www.forrester.com at least 15 minutes prior to the event’s broadcast. Instructions are [...]
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MEDIA ADVISORY: FORRESTER RESEARCH FINANCE FORUM
WHAT: Forrester Research’s Finance Forum: Earning Customer Loyalty With Great Cross-Channel Experiences Financial services customers are changing — but financial services firms are not. Since 1997, Forrester’s Technographics® survey of almost a million North American consumers reveals gradual but profound shifts in consumers’ values. They are less loyal to all types of firms, harbor a [...]
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Offshore Outsourcing And Security Among Themes At Forrester’s GigaWorld IT Forum
Forrester Research, Inc. (Nasdaq: FORR) will focus on the top concerns of business and IT executives, including whether or not to outsource and how to manage security in a distributed enterprise, at its GigaWorld IT Forum. GigaWorld, which will take place May 17-20, 2004, at the JW Marriott Orlando Grande Lakes in Orlando, Fla., was [...]
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Forrester Introduces Cross-Channel Review Boot Camp Training Session
Forrester Research, Inc. (Nasdaq: FORR) announces the addition of the Cross-Channel Review Boot Camp to its roster of Customer Experience training sessions. Scheduled to take place June 29-30, 2004, at Forrester’s Cambridge offices, this two-day event will bring together Forrester clients and analysts for intensive customer experience training to help companies gain a clear understanding [...]
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Forrester Research Projects The Cost Of Implementing RFID
A new Forrester Research, Inc. (Nasdaq: FORR) report, “RFID At What Cost?,” places RFID implementation costs — startup and one year of maintenance annually — at approximately $9 million for a typical supplier attempting to comply with Wal-Mart.(1) The report also indicates that only 25 percent of suppliers will meet Wal-Mart’s January 1, 2005 deadline.(2) [...]