Latest Press Releases

Press Release

Forrester Adds New Predictive Capability To Its FeedbackNow Solution To Help Businesses Proactively Anticipate And Address Customer Experience Issues

November 8, 2021
CAMBRIDGE, Mass., November 8, 2021 — Forrester (Nasdaq: FORR) today added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to collect critical real-time CX feedback at the point of experience so they can act where and when it matters. [...]
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Forrester’s 2021 Australia Banking CX Index: Banks Should Not Neglect Human Interactions In Pursuit Of Better Digital Customer Experiences

November 7, 2021
Average CX quality of banks improves from 2020; NAB and Suncorp leapfrog into the “good” category SYDNEY, November 8th, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 Australia Banking Customer Experience Index (CX Index™), the quality of customer experience among the banking sector has improved, with the industry average up by two points. Forrester’s CX Index benchmarks [...]
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Forrester Announces Full Conference Agenda For Technology & Innovation EMEA 2021 Live Virtual Experience

November 4, 2021
Event will showcase latest research to help tech executives embrace creativity as a vital tool to drive business growth LONDON, Nov. 4, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Technology & Innovation EMEA 2021 live virtual experience to be held 17–18 November, 2021. The event will help chief information officers, chief technology officers, [...]
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Forrester anuncia la agenda completa de la Conferencia de Tecnología e Innovación EMEA 2021

November 4, 2021
El evento mostrará las últimas investigaciones para ayudar a los ejecutivos de tecnología a adoptar la creatividad como una herramienta vital para impulsar el crecimiento del negocio LONDRES, 4 de noviembre de 2021 — Forrester (Nasdaq: FORR) ha anunciado hoy el programa completo de su experiencia virtual en vivo Technology & Innovation EMEA 2021, que se celebrará los [...]
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Forrester Research Reports 2021 Third-Quarter Financial Results

November 3, 2021
Year-over-year total contract value up by 12% to $331 million Cambridge, Mass., November 3, 2021 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2021 third-quarter financial results. Total revenues were $118.1 million for the third quarter of 2021, compared with $108.6 million for the third quarter of 2020. The company also announced [...]
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Predicciones de Forrester Europa en 2022: un tercio de las empresas fracasarán en cualquier lugar de trabajo

October 26, 2021
LONDRES, 26 de octubre de 2021 — Según las Predicciones para Europa 2022 de Forrester (FORR: NASDAQ) publicadas hoy, a mediados del año 2022, el 50% de las empresas de miles de millones de dólares habrán implementado algún tipo de mandato de vacuna. A pesar de que los mandatos darán lugar a complicaciones, no serán la causa de [...]
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Forrester’s North America Predictions 2022: The 30% Of Companies That Insist On A Fully In-Office Model Will Find That Their Employees Simply Won’t Accept It

October 26, 2021
CAMBRIDGE, Mass., October 26, 2021 — According to Forrester’s (Nasdaq: FORR) 2022 Predictions, released today, employee quit rates will rise at the 30% of companies that don’t support anywhere–work. Attrition at these firms will rise above their industry averages — monthly resignation rates will rise to as high as 2.5% in 2022 — until executives feel the pain and finally commit to making anywhere–work actually work. Other factors that [...]
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Forrester Europe Predictions 2022: One-Third Of Companies Will Fail At Anywhere Work, And It Won’t Be The Virus’ Fault

October 26, 2021
LONDON, October 26, 2021 — According to Forrester’s (FORR: NASDAQ) 2022 Predictions for Europe, released today, by mid-2022, 50% of billion-dollar companies will have implemented some type of vaccine mandate. While mandates will lead to complications, they won’t be the cause of most return-to-office failures. Those will result from the fact that 60% of companies that shift to hybrid work models won’t [...]
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Press Release

Forrester Asia Pacific Predictions 2022: 40% Of APAC Firms Will Make Anywhere-Work Permanent Versus The 70% Global Average

October 26, 2021
SINGAPORE, October 26, 2021 — According to Forrester’s (Nasdaq: FORR) 2022 Predictions for Asia Pacific, region-specific pressures will allow just 40% of APAC firms to pivot to anywhere-work versus 70% globally. One of the reasons why fewer APAC firms will make the shift is due to the region’s large manufacturing and contact center industries, which typically [...]
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Forrester Research To Broadcast Its 2021 Third-Quarter Earnings Conference Call

October 22, 2021
CAMBRIDGE, Mass., October 22, 2021 — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter earnings conference call at 4:30 p.m. Eastern time on Wednesday, November 3, 2021. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call here. Instructions are [...]
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Press Release

Forrester Announces Full Conference Agenda For Data Strategy & Insights 2021 Live Virtual Experience

October 21, 2021
Event will showcase how data and analytics executives can maximize data and insights to better compete and drive growth  CAMBRIDGE, Mass., October 21, 2021 — Forrester  (Nasdaq: FORR) today announced the full conference agenda for its Data Strategy & Insights 2021  live virtual experience to be held November 18–19, 2021. The event explores how data, analytics, and insights leaders can [...]
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Award-Winning Singer-Songwriter Jewel To Headline Forrester’s H2 2021 Virtual Events In North America

October 19, 2021
Acclaimed music icon to perform at Technology & Innovation, Security & Risk, And Data Strategy & Insights Forums  CAMBRIDGE, Mass., October 19, 2021 — Forrester (Nasdaq: FORR) today announced multi-platinum recording artist, actress, author, and philanthropist Jewel will serve as headline performer for its Technology & Innovation North America, Security & Risk, and Data Strategy & Insights virtual experiences. In a career spanning more than two [...]
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Press Release

Forrester Introduces New Forrester Decisions Service For Product Management Leaders

October 18, 2021
Service helps uncover product innovation opportunities to address unmet customer needs and create standout experiences that fuel growth CAMBRIDGE, Mass., October 18, 2021 — Forrester (Nasdaq: FORR) today announced Forrester Decisions for Product Management, a new research service that helps product management leaders and their teams take on an expanding remit to create standout product [...]
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Press Release

Forrester Announces Full Conference Agenda For Security & Risk 2021 Live Virtual Experience

October 14, 2021
Event will showcase latest research and tools to help security and risk leaders win, grow, and retain customer trust  CAMBRIDGE, Mass., October 14, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Security & Risk 2021 live virtual experience to be held November 9–10, 2021. The event explores how chief security officers, chief information security officers, and other security [...]
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Forrester’s Planning Assumptions Reveal Key Trends That Will Impact B2B Marketing, Sales, And Product Leaders In 2022

October 13, 2021
Aligning priorities across these functions will be critical to accelerating the B2B revenue engine in today’s climate of continued uncertainty CAMBRIDGE, Mass., October 13, 2021 — To help B2B marketing, sales, and product leaders align priorities and make well-informed strategic business decisions amid continued uncertainty, Forrester (Nasdaq: FORR) today released Planning Assumptions 2022. As B2B [...]
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Forrester’s Malaysia 2021 Customer Experience Index Shows Lack of Differentiation Among Banks

October 11, 2021
Ranks customer experience of seven Malaysian multichannel banks; reveals effect of CX on customer loyalty SINGAPORE, October 11, 2021 — According to Forrester’s (Nasdaq: FORR) 2021 inaugural Malaysia Customer Experience Index (CX Index™), banks in Malaysia provide average customer experience with little differentiation between each brand. Based on a survey of more than 2,000 consumers in Malaysia, Forrester’s CX [...]
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Forrester Announces Full Conference Agenda For Technology & Innovation APAC 2021

October 7, 2021
Two-day event will help top business and technology leaders in the region embrace creativity as a competitive advantage to drive growth SYDNEY, October 7, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Technology & Innovation APAC 2021 live virtual experience to be held October 19–20, 2021. Featuring Forrester analysts and industry speakers from HDFC [...]
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Press Release

Forrester Announces Full Conference Agenda For Technology & Innovation North America 2021 Live Virtual Experience

October 6, 2021
Event will showcase latest research to help tech executives apply creativity when deploying technology to deliver stronger customer and employee experiences and drive growth CAMBRIDGE, Mass., October 6, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its Technology & Innovation North America 2021 live virtual experience to be held November 2–3, 2021. The event explores [...]
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Press Release

Forrester premia el rendimiento de la integración en B2B Summit EMEA

October 4, 2021
El ganador de este año, Apex Group, aplicó los marcos y modelos de investigación de Forrester para impulsar la alineación funcional y acelerar el rendimiento de una estrategia de adquisición de rápido crecimiento LONDRES, 1 de octubre de 2021 /PRNewswire/ — Forrester (Nasdaq: FORR) ha reconocido a Apex Group, un proveedor global de servicios financieros, como ganador del [...]
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Forrester’s European Banking CX Index 2021: Pandemic Boosted The Importance Of Delivering Strong Digital Experiences

October 1, 2021
The shift to digital delivery improved CX scores for banks across the UK, Germany, Italy, Spain, and France LONDON, Oct. 1, 2021 — According to Forrester‘s 2021 European Banking Customer Experience Index (CX Index™), the COVID-19 pandemic accelerated the shift to banking via digital and hybrid channels — and this shift has improved customer experience (CX) across European banks. Unveiled [...]
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