Bloomberg – AI Is Replacing Customer Service Jobs At CBA, Microsoft, Uber

CAMBRIDGE, Mass., August 6, 2026 — Forrester (Nasdaq: FORR) has finalized a $5.7 million agreement with the United States Department of the Air Force (DAF) — which includes the US Air Force and US Space Force — to provide more than 2,300 DAF personnel with direct access to Forrester’s research and advisory services.  The agreement supports the US federal government’s continued push toward enterprisewide modernization and AI-enabled decision-making by broadening the DAF’s access to trusted insights, reducing contracting complexity, [...]

The firm is being honored for using AI to transform marketing across the APAC region SINGAPORE, August 6, 2026 — Forrester (Nasdaq: FORR) today announced that Fortinet is the Asia Pacific winner of its B2B Marketing AI Impact Award, given to organizations that apply AI successfully to improve marketing performance and deliver measurable business results. [...]