Media Coverage
March 25, 2023
Financial Times: In an interview, VP, Principal Analyst Sucharita Kodali discusses challenges that surround a revival of Ivy League brands during an economic downturn. Her comments stem from recent news that Rowing Blazers has acquired Chipp, a Manhattan tailor once renowned for making John F Kennedy’s suits. Read the full article here. Read more from [...]
Media Coverage
March 22, 2023
Fast Company: This article also includes CX analysis from VP, Research Director Rick Parrish, including how one in five companies are expected to ditch their CX teams altogether in 2023. Parrish adds that leaders should double down on building great experiences for their customers — not pull back. Read the full article here. Read more from [...]