Forrester Research, Inc. (Nasdaq: FORR), today announced that it was voted the No. 1 outsourcing research and data service firm in the fourth annual The Black Book Of Outsourcing, an annual measure of client satisfaction of the outsourcing industry. Not only was Forrester rated as the top firm overall, but it also scored within the top 10 of each of the 20 criteria used to measure that category.
Authored by the Brown-Wilson Group, The Black Book Of Outsourcing initiative sponsors the only annual, independent, nonbiased ranking of 300 outsourcing advisors and 4,500 vendors scored from more than 20,000 outsourcing users’ and clients’ ballots. Currently in its fourth edition, The Black Book Of Outsourcing surveys are conducted each year, with results announced in June. Full results are available at theblackbookofoutsourcing.com.
“It is an honor to be recognized as a leader in outsourcing research and data by the companies that use our services,” said Julie Meringer, managing director of Forrester’s IT Client Group. “Our research indicates that firms are continuing to increase spending on IT services and outsourcing, augmenting the need for objective market intelligence about the outsourcing business. Specifically, technology decision-makers tell us that they are pursuing IT services project work in areas such as security assessment consulting, telecom convergence, and custom application development and consulting.”
“Globally, thousands of industry professionals utilize external outsourcing data research as an indispensable resource,” said Douglas Brown, co-author of The Black Book Of Outsourcing and managing partner of Brown-Wilson Group. “Forrester’s leadership as an outsourcing advisor is apparent as it received the top score in nine of the 20 criteria used to evaluate the category, including level of experience, domains of expertise, strategic options, and delivery alternatives.”
In 2002, Forrester was the first research firm to quantify the impact of offshoring when it predicted that 3.3 million US services jobs would go offshore by 2015. Since then, Forrester has provided hundreds of clients with strategic and practical advice about sourcing, and insight on managing service providers. Forrester now offers new opportunities for its clients to learn about sourcing issues, including a dedicated event and a new executive program to foster peer discussion. More information about Forrester’s Services And Sourcing Forum 2007, taking place November 8-9, 2007 in Orlando, Fla., is available at www.forrester.com/servicesandsourcing2007.