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The Economist – The Last Stand Of The Call-Centre Worker
The Economist – The Last Stand Of The Call-Centre Worker
The Economist: Principal Analyst Max Ballexplains why the call centre is usually perceived within a company as a “cost centre” — a part of the business that eats up resources without adding to the bottom line.
Read the full article here. Read more from Max here.
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Explore Forrester AI Access For Faster, Smarter Decisions
Forrester AI Access delivers clear, credible answers from proprietary research, reports, and data — helping teams validate direction and plan next steps with confidence.
With AI widening the divide across tech products and services, the model helps leaders identify the markets most likely to accelerate, transform, or face disruption According to Forrester’s (Nasdaq: FORR) AI Disruption Model, unveiled today, advancements in AI are disrupting technology markets at an unprecedented pace — enhancing the value of certain products and services while making others increasingly vulnerable to [...]
CNBC: Principal Analyst Kate Winick provides perspective on the competitive realities facing social media platforms and whether legacy brands can regain relevance. Read the full article here. Read more about Kate here.
