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The Economist – The Last Stand Of The Call-Centre Worker
The Economist – The Last Stand Of The Call-Centre Worker
The Economist: Principal Analyst Max Ballexplains why the call centre is usually perceived within a company as a “cost centre” — a part of the business that eats up resources without adding to the bottom line.
Read the full article here. Read more from Max here.
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CNBC: Principal Analyst Kate Winick provides perspective on the competitive realities facing social media platforms and whether legacy brands can regain relevance. Read the full article here. Read more about Kate here.
Forbes: Reporting from Black Hat 2026, Principal Analyst Jess Burn discusses how agentic AI is reshaping security assumptions and increasing the need to modernize governance, risk, and security practices. Read the full article here. Read more about Jess here.
