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The Wall Street Journal – It’s Not Just You: Businesses Are Making Their Phone Numbers Hard To Find
The Wall Street Journal – It’s Not Just You: Businesses Are Making Their Phone Numbers Hard To Find
The Wall Street Journal: VP, Principal Analyst David Truog offers insights into how more businesses are relying on chatbots for customer service as opposed to traditional customer service telephone numbers.
Read the full article here. Read more from David here.
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Explore Forrester AI Access For Faster, Smarter Decisions
Forrester AI Access delivers clear, credible answers from proprietary research, reports, and data — helping teams validate direction and plan next steps with confidence.
Bloomberg: In a live interview, Forrester CEO George Colony explains that AI investment will continue despite the technology selloff, as enterprises and vendors keep building toward a long-term shift in computing and business operations. Watch the full interview here. Read more from George.
Continues to expand the reach of Forrester AI across the platforms where enterprises work New York, November 4, 2026, Technology & Innovation Forum East — Forrester (Nasdaq: FORR) debuts its Forrester AI app for Slack at its Technology & Innovation Forum East today. The only research and advisory firm to support a Slack integration, Forrester [...]
