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The Wall Street Journal – It’s Not Just You: Businesses Are Making Their Phone Numbers Hard To Find
The Wall Street Journal – It’s Not Just You: Businesses Are Making Their Phone Numbers Hard To Find
The Wall Street Journal: VP, Principal Analyst David Truog offers insights into how more businesses are relying on chatbots for customer service as opposed to traditional customer service telephone numbers.
Read the full article here. Read more from David here.
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Cut Through CX Tech Noise And Buy Smarter
Stop wasting money on tools you don’t need. Learn how to use Forrester’s function-first framework to align CX tech with business goals, avoid overspending, and drive real results.
Forrester Research, Inc. (Nasdaq: FORR) will broadcast its third-quarter earnings conference call at 4:30 p.m. ET on October 29, 2026. The call will be available at Forrester.com. Investors who wish to hear the call should log on at least 15 minutes prior to the broadcast. Participants may pre-register for the call here. Instructions are provided [...]
New AI sovereignty and platform governance rules will signal strategic intent but deliver limited near-term impact According to Forrester’s (Nasdaq: FORR) 2027 European predictions, unveiled today at Forrester’s Technology & Innovation Forum EMEA, Europe will enter 2027 determined to recover its digital autonomy, but the gap between its ambition and control will widen. More than [...]
