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The Wall Street Journal – More Stores Do Double Duty As Distribution Centers For Online Orders
The Wall Street Journal – More Stores Do Double Duty As Distribution Centers For Online Orders
The Wall Street Journal: VP, Principal Analyst Brendan Witcher shares reasons why retailers are incorporating a strategy of doubling as distribution centers for online orders.
Read the full article here. Read more from Brendan here.
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BBC: Vice President, Principal Analyst Thomas Husson discusses Forrester’s views on the rapid adoption of AI in 2025, including the observation that 2025 could be a “tipping point” where AI integration into daily life outpaces the internet and mobile revolutions. Read the full article here. Read more from Thomas here.
The Associated Press: VP, Research Director Mike Proulx analyzes the ongoing bidding war for Warner Bros. Discovery, noting that whoever secures the deal controls the “calculus of the streaming wars” and predicting continued industry consolidation in 2026. Read the full article here. Read more from Mike here.