Craig Le Clair, VP, Principal Analyst and Leslie Joseph, Principal Analyst

Show Notes:

As economies emerge from the pandemic at difference paces, IT leaders are faced with a difficult challenge around robotic process automation (RPA): how to meet the increased demand for the technology at a time when IT budgets are declining.

In this episode of What It Means, Vice President and Principal Analyst Craig Le Clair and Principal Analyst Leslie Joseph dissect these conflicting trends and provide ideas for organizations seeking to scale their RPA efforts.

According to recent Forrester data, only 52% of enterprises that have launched RPA initiatives have progressed beyond their first 10 bots. And as Joseph explains, the RPA market is becoming more varied, with smaller and more geographically diverse firms showing interest. While these firms understand the value RPA can bring, “they don’t necessarily want to go through the pain of figuring everything out on their own,” Joseph points out.

One of the keys to long-term RPA success is getting the first project right. That means selecting the right project to undertake at the start. For more established RPA programs, governance over various projects and culture issues are often the biggest roadblocks to scaling the technology.

Le Clair says implementing automation strike teams to deploy and manage projects can minimize issues of governance. Also, the use of listening agents can build a pipeline of practical RPA projects.

Overall, RPA demand will continue to increase even after the current pandemic subsides. Now is the perfect time to set your organization up for RPA success.