robotic process automation (RPA)

Robotic process automation (RPA) permits businesses to automate rote tasks and free up employees’ time for more complex work. Read our insights on when, where, and how to leverage RPA technologies in marketing, IT, CSR, and more.

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Will AI Reinvent Software Development?

What It Means March 2, 2023
Will TuringBots revolutionize the way software is developed? Or will they open developers up to new risks? Vice Presidents and Principal Analysts Diego Lo Giudice and Mike Gualtieri debate the pros and cons of AI for software development in this episode of What It Means.
Blog

Announcing Updates To The Forrester Wave™ Evaluations Covering Automation Services

Leslie Joseph February 16, 2023
We are announcing changes to our Forrester Wave™ evaluations focused on the automation services market to better represent the rise of automation fabrics and the changing role of systems integrators, consultancies, advisory firms, and specialist services vendors in this space.

Unlock The Secret To 2023 Tech Success

Attend our predictions webinar on overcoming resource constraints with a focus on resiliency and talent.

Blog

European Predictions 2023: Automation & Robotics

Bernhard Schaffrik October 27, 2022
Those European orgs with the mettle to adjust to 2023 realities while doubling down on automation will reap overwhelming competitive advantage. Find out more in our 2023 European automation predictions.
Blog

Oshkosh Receives Forrester’s First-Ever Technology Strategy Impact Award

Frederic Giron October 4, 2022
Learn how industrial technology firm Oshkosh transformed its digital technology organization to become future fit and receive Forrester’s Technology Strategy Impact award.
Blog

Show Me That Emerging Technology Magic

Brian Hopkins September 12, 2022
Get three key takeaways about leveraging emerging technology in this Technology & Innovation event preview.
Blog

Random Acts Of Automation: 10 Pitfalls We Must Avoid

Craig Le Clair August 22, 2022
The trend toward automation is not new. The Industrial Revolution started it in the 19th century, but there has never been such rapid automation progress as today. All forms have accelerated, often without understanding their effect. Humans have become choke points in operations, points of disease and legal liability, and friction to smooth digital pathways, […]
Blog

2022 AIOps Now Tech Data Overview Sheds Light On Current Capabilities

Carlos Casanova August 4, 2022
The 2022 AIOps NowTech generated a wealth of data that has been captured in the AIOps Data Overview, Q2 2022 report about AIOps software vendor capabilities. Three items from the overview report; digital experience, OpenTelemetry, and audit trails are highlighted in this blog. Read the full data overview report to learn more about the other capabilities that it covers.

Turn 2023 Predictions Into Bold Action

Join us for Predictions 2023 Live to learn how to focus your priorities for success in the year ahead.

Blog

Robot Waiters Will Be Serving You Soon

Craig Le Clair July 25, 2022
I haven’t (yet) eaten her culinary delights, but Raymone Williams gave me a bit of her time to talk robots. She is the owner of the Tastee Spoon, a Caribbean (Jamaican) restaurant and food truck serving up original cuisine in Atlanta. If you’re busy and want to skip the rest of the blog, here’s the […]
Blog

Chief Automation Officers Are The Answer … But What Is The Question?

Leslie Joseph July 21, 2022
Much of the current discourse around the role is marked by nonspecificity of purpose. Our new research uncovers some of the key considerations.
Blog

Pega Grapples With The Outcome Of The Appian Lawsuit

Rob Koplowitz June 28, 2022
On May 9th, 2022, a jury awarded Appian more than $2 billion for misappropriation of trade secrets by Pegasystems (Pega). On May 10th, Pega responded to the decision with this 8K filing to the SEC. The verdict, by any calculations, is huge. Since the verdict, multiple law firms announced legal actions on behalf of Pega […]
Blog

Is Your Organization Ready To Democratize Its Automation Strategy With Citizen Process Expertise?

Bernhard Schaffrik June 23, 2022
Runaway Automation Undermines Digital Transformation Success Automation is everywhere: In Forrester’s Q2 2021 Global Digital Process Automation Survey, 76% of respondents indicated they were driving toward end-to-end automation for most business processes. While we share this enthusiasm for automation, we have seen too many companies automate processes before they understand them. Organizations can solve — […]
Blog

Hear Ye, Hear Ye … Get Your New AIOps Reports Here!

Carlos Casanova June 2, 2022
It’s been a long time coming, at least in mind anyway, but I’ve finally got some great news to announce. We have just published four AIOps-related reports that I’m really excited for you all to finally read and provide feedback on. Read on below to get a synopsis of the three reports. The fourth report […]
Blog

Why Automation Vendors Can’t Stop Buying Optimization Vendors And What It Means For The Market And For You

Rob Koplowitz May 5, 2022
On March 31, Microsoft and Minit announced that the former was acquiring the latter. This is, by Forrester’s count, the eighth time a major automation vendor has purchased a process optimization vendor since 2020. Why are some of the biggest software companies in the world so eager to grab a slice of the relatively small […]
Blog

The Top Tech That Will Win Over Banks In 2022

Jost Hoppermann April 29, 2022
Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.
Blog

US Public Sector Predictions 2022

Rick Parrish February 10, 2022
Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.
Blog

Predictions 2022: The Global Public Sector Will Transform Itself — And Society

Rick Parrish November 9, 2021
Governments' actions on climate change, digital privacy, and the future of the workplace will reverberate throughout the world’s economy. Learn more in our public sector predictions for the coming year.
Blog

A Unified String Theory For Automation: Part 1, Transformation

Leslie Joseph October 18, 2021
In June this year, I coined the term “automation fabric” to describe emerging trends in the automation world. I wrote a report about it (see Automation Is The New Fabric For Digital Business). Since then, the trends that I pointed out have only been accelerating. In this two-part blog post, I wanted to outline my […]
Blog

Blue Prism Angling To Merge With TIBCO

Craig Le Clair September 30, 2021
Private equity firm Vista Equity Partners  announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]
Blog

Prepare For AI That Learns To Code Your Enterprise Applications (Part 2)

Diego Lo Giudice July 8, 2021
The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.
Blog

Invest Now: Your Interoperability Strategy Will Drive Patient Outcomes

Natalie Schibell July 7, 2021
“The first wealth is health.” — Ralph Waldo Emerson These words of perennial wisdom are a compelling reminder that public health is the bedrock for constructing a prosperous economy and nation. This very philosophy beckoned me to the healthcare field as a student and public health professional for the past two decades. My name is […]
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