robotic process automation (RPA)

Robotic process automation (RPA) permits businesses to automate rote tasks and free up employees’ time for more complex work. Read our insights on when, where, and how to leverage RPA technologies in marketing, IT, CSR, and more.

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Why Automation Vendors Can’t Stop Buying Optimization Vendors And What It Means For The Market And For You

Rob Koplowitz May 5, 2022
On March 31, Microsoft and Minit announced that the former was acquiring the latter. This is, by Forrester’s count, the eighth time a major automation vendor has purchased a process optimization vendor since 2020. Why are some of the biggest software companies in the world so eager to grab a slice of the relatively small […]
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The Top Tech That Will Win Over Banks In 2022

Jost Hoppermann April 29, 2022
Banks are investing in a wide range of emerging technologies. Not all have equal potential today. Find out what’s hot and what’s not.

Predictions 2022: Emerging Technology Trends

Our analysts provide their bold predictions for AI, cloud, automation, and edge computing in this live webinar.

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US Public Sector Predictions 2022

Rick Parrish February 10, 2022
Read this post to discover six key predictions on US public sector customer and employee experiences, cybersecurity, and technology. Then, dive deeper with a complimentary webinar.
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Predictions 2022: The Global Public Sector Will Transform Itself — And Society

Rick Parrish November 9, 2021
Governments' actions on climate change, digital privacy, and the future of the workplace will reverberate throughout the world’s economy. Learn more in our public sector predictions for the coming year.
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A Unified String Theory For Automation: Part 1, Transformation

Leslie Joseph October 18, 2021
In June this year, I coined the term “automation fabric” to describe emerging trends in the automation world. I wrote a report about it (see Automation Is The New Fabric For Digital Business). Since then, the trends that I pointed out have only been accelerating. In this two-part blog post, I wanted to outline my […]
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Blue Prism Angling To Merge With TIBCO

Craig Le Clair September 30, 2021
Private equity firm Vista Equity Partners  announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]
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Prepare For AI That Learns To Code Your Enterprise Applications (Part 2)

Diego Lo Giudice July 8, 2021
The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.

US Public Sector Predictions 2022

Discover how the President's Management Agenda will shape agencies' priorities in 2022.

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Invest Now: Your Interoperability Strategy Will Drive Patient Outcomes

Natalie Schibell July 7, 2021
“The first wealth is health.” — Ralph Waldo Emerson These words of perennial wisdom are a compelling reminder that public health is the bedrock for constructing a prosperous economy and nation. This very philosophy beckoned me to the healthcare field as a student and public health professional for the past two decades. My name is […]
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ServiceNow Buys Intellibot

Craig Le Clair March 24, 2021
ServiceNow just announced that it plans to purchase Intellibot and add to its integration and process capabilities. As we predicted in 2020 (graphic below) the major low-code and cloud vendors are starting to move into the robotic process automation (RPA) market. The 2022 snapshot shows cloud low-code vendors such as ServiceNow and specialized domain-focused cloud […]
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Intelligent Creativity Overhauls The Creative Process

Jay Pattisall March 2, 2021
When technology and human ingenuity combine the result is Intelligent Creativity, a process that will redefine the how, who, and what of today's marketing.
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After Retail Banking, Now Banks Must Transform Their Corporate Banking

Arnav Gupta February 26, 2021
Digital transformation is coming to corporate banking. Corporate banking today is antiquated due to its highly customized and complex product offerings; lack of challengers to drive innovation; and strong barriers to switching for clients. Enterprise clients have lived with a subpar experience for far too long. Now these clients are starting to demand change. They […]
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Automation Will Reshape Australia’s Job Market For Decades To Come

Sam Higgins February 22, 2021
Seven years ago, you could have been forgiven for thinking that every second person you knew would be unemployed in just over a decade. Headlines at the time were sensational and alarmist after Oxford academics Carl Benedikt Frey and Michael Osborne estimated that 47% of American jobs were at high risk of automation. While we […]

Predictions 2022 Live

Chart a bold path to success in 2022. Hear our predictions for the year ahead.

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机器人流程自动化(RPA)与自动化测试: 是友非敌 (Part 3)

Diego Lo Giudice December 14, 2020
自动化测试主要用于应用程序开发领域,而 RPA 的侧重点在于业务效率。尽管二者存在差异,但是应用程序开发和交付(AD&D)负责人应该取其优势所在。
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机器人流程自动化(RPA)与自动化测试:是友非敌 (Part 2)

Diego Lo Giudice December 14, 2020
自动化测试主要用于应用程序开发领域,而 RPA 的侧重点在于业务效率。尽管二者存在差异,但是应用程序开发和交付(AD&D)负责人应该取其优势所在。
Blog

机器人流程自动化(RPA)与自动化测试:是友非敌 (Part 1)

Diego Lo Giudice December 14, 2020
自动化测试主要用于应用程序开发领域,而 RPA 的侧重点在于业务效率。尽管二者存在差异,但是应用程序开发和交付(AD&D)负责人应该取其优势所在。
Blog

The Age Of Reinvention In Lending

Zhi Ying Barry December 13, 2020
The lending landscape is changing rapidly. While many of the drivers of change emerged over the past decade, COVID-19 has dramatically accelerated the pace of disruption. COVID-19 introduced massive business and operational challenges, turning lending risk assessment and management on its head.
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Announcing The Forrester Wave™: Insights-Driven Business Process Outsourcing, Q4 2020

Leslie Joseph December 2, 2020
Buyer demand for greater value from insights and technology such as RPA, data science, machine learning, and advanced analytics are forcing both classical BPO and omnichannel BPO vendors to retool themselves into insights-driven BPO's.

European Predictions 2022

Visit our resource hub to discover the key trends impacting European businesses in 2022.

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Predictions 2021: Automation Becomes A Business Imperative

Craig Le Clair October 22, 2020
In less than a year automation moved from a long-term goal to a short-term necessity. Find out what Forrester predicts for the automation market in 2021.
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RPA 成功的十大黄金法则 (Part 4)

Leslie Joseph October 20, 2020
机器人流程自动化(RPA)促进了企业的自动化。但是,并非每个企业都能成功地实现稳定的、规模化的自动化。RPA也带来了一些隐患和陷阱。本报告帮助应用程序开发和交付(AD&D)专业人员确定RPA的重要考量因素,并提出10条成功的“黄金法则”。点击阅读更多。
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The Smaller, Smarter Future Of Agencies

Jay Pattisall October 15, 2020
The future of the “agency” is being shaped by technology. The belief that artificial intelligence and machines will displace human labor is pervasive across many industries. For agencies, embracing artificial intelligence (AI) and intelligent automation (IA) comes with trepidation that the human side of creativity will be forever lost. Even though AI tantalizes marketers with […]
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