Blog
Climate Week NYC 2025 spurred discussions. What stood out for us was that everyone’s takeaways were rooted in the context of their own focus and work. This is a good thing, since there was something for everyone with over 1,000 events across NYC from Sept. 21–28, attracting more than 100,000 participants including policymakers, business leaders, […]
Blog
Since July, I’ve attended HubSpot’s INBOUND, Oracle’s AI World, and SupportLogic’s Enterprise AI for CX conferences. I’ve also been briefed by a dozen and a half customer service solution vendors and talked to more than 50 of their customers or other service professionals. For a category with the first commercial software applications emerging as far […]
