Utilisez Les Cartes De Parcours Client Pour Activer La Transformation CX
Exploitez-les pour booster l’intérêt porté à l’expérience client en interne, aider à définir les priorités d’investissements et générer des résultats positifs.
Tech Execs, do not be too aggressive with short-term cuts that inevitably will force you to play catch-up in the long run. Instead, be aggressive with repositioning your workforce to expand core business growth and strengthen the durability of your advantage in the market.
What do Live Nation’s Taylor Swift ticketing debacle and cyber risk have in common? Bad assumptions. Whether you confidently believe that you can anticipate record ticket demand or believe that your payment processing infrastructure is secure enough to handle it, that belief is based on an assumption, and that assumption is based on the past […]