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< Blogs
Home > Featured Blogs > IT Operations — Fun For The Whole Family!

IT Operations — Fun For The Whole Family!

Forrester

Apr 30 2007

Categories
  • infrastructure & operations

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Bringing AI To The Core: IBM’s Bets On In-Platform Intelligence

Brent Ellis 1 day ago
IBM’s 2025 infrastructure refresh isn’t just a silicon upgrade. It’s a performance, TCO, and sovereignty play. Get a detailed breakdown of the update and four clear next steps in this post.
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Reimagining ITSM: How Refresh Europe 2025 Propels Freshworks Amid A Fierce Competitive Landscape

Julie Mohr 3 days ago
At Refresh Europe 2025, the focus shifted from traditional SLAs to experience-led metrics, emphasizing the importance of user perceptions in IT interactions. Freshworks showcased its advancements in AI-driven service management, particularly through Freddy AI. The company aims to simplify ITSM by reducing tool sprawl and enhancing employee experiences. While not the market leader, Freshworks is strategically competitive, targeting midmarket companies. Its approach balances automation with usability, positioning it as a lean alternative in a crowded landscape.
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