Julie Mohr

Senior Analyst

Author Insights

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Forrester’s Now Tech: Integrated Software Delivery Platforms, Q2 2022 — A Primer

Christopher Condo 3 days ago
Vendors replied to our invitation to participate in Forrester’s Now Tech: Integrated Software Delivery Platforms, Q2 2022 with a common refrain: “What is an ISDP?” Now that we’ve published the ISDP Now Tech, we thought it’d be good to go in depth into where this category came from, why it matters, identify four different types […]
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Creativity In The Workplace — Six Months In, And I Love This Place

Julie Mohr May 9, 2022
Back in 1998, I was a support manager working at the National Institutes of Health at the Clinical Center. I was a young parent, a manager for the first time, and I was full of ideas on how to make the work environment a better place. Back then, our biggest threat was viruses coming in […]
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A Comparison Of Agile And ITSM Change Management Mindsets

Julie Mohr May 3, 2022
Let’s Compare Agile And ITSM Thinking We all know that pushing every change — no matter how big or how small — through a change management process is not only bureaucratic but also introduces delays that most development teams can neither afford nor tolerate. As you begin pursuing improving change management, it is important to […]
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From Ad Hoc And Invisible To Predictable Business Outcomes With ESM

Julie Mohr April 26, 2022
Are you facing the dilemma of improving service work? Service outcomes depend upon knowledge workers getting things done. Whether you’re servicing a laptop or a train, it’s all just operations. Service improvements require insight into what work needs to be done, who is doing the work, and where the work in progress is. But often, […]
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Two Steps To Reduce Your Carbon Footprint With Smart Devices, IoT, And A Bit Of Patience

Julie Mohr April 18, 2022
Earth Day Is Upon Us! Earth Day is this Friday, April 22. As such, I wanted to take a break from my normal IT service management/knowledge management coverage to discuss my own journey to reduce my carbon footprint using smart technologies. I have lived in California for over 20 years, and every month I get […]
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The Three Myths Of IT Change Management Are Holding You Back

Julie Mohr April 13, 2022
IT change management has been a significant source of debate over the years. I can say that change management is the number one source of the most uncomfortable, stressful, and irritating moments throughout my career. On one side, we have the IT service management (ITSM) thinking, which primarily focuses on a well-defined manual process, with […]
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Keep Your People At The Forefront Of Innovation

Julie Mohr February 8, 2022
To truly support the need for innovation, I&O leadership must invest in people, their skills, and their capabilities. Learn more about a people-first innovation strategy in this post.
Blog

Talent Woes: Sometimes Your Best Defense Is A Really Good Offense

Julie Mohr January 19, 2022
Use Agile Knowledge Management Practices To Combat Knowledge Loss In The Great Resignation It’s the fourth quarter, your team is down three points, and there’s less than two minutes to go. A victory is in the hands of the quarterback and coach, who have to execute a hurry-up offense to go the length of the […]
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Meet Your New Operations Analyst: Julie Mohr

Julie Mohr December 16, 2021
When did you join Forrester? In November, I started as the newest member of Forrester’s infrastructure and operations (I&O) research team. As a senior analyst at Forrester, I aspire to live by our company values of being bold at work. Throughout my career, I have focused on IT service management (ITSM), research, consulting, and speaking […]