A specter is haunting product management

Technology stakeholders must recognize that observability insight needs to extend beyond monitoring IT systems to proactively detect, diagnose, and resolve issues impacting the health and performance of endpoint devices, processes, and systems. In the Forrester report The Strategic Role Of Observability At The Edge, we present different scenarios to demonstrate how insights can be derived […]

The US President’s Management Agenda is an administration’s opportunity to lay out its vision for the government, but when it comes to CX, the latest PMA is more retrospective than visionary.