Blog
Netflix is poised for a strong year-end finish, backed by another quarter of standout performance. Quality content at a fair price remains the key driver of streaming engagement—and Netflix continues to deliver, not only by doubling down on its core programming but also by expanding into must-see live events that attract advertiser-coveted audiences. A robust […]
Blog
The results from Forrester’s 2025 study on total experience — covering major banks, investment firms, and health insurers — are in. But before we dive into the highlights, let’s set some context. Since 2016, Forrester has been tracking the quality of brands’ customer experience (CX) using the Customer Experience Index (CX Index™), which links customers’ […]
