Digital Retail Payments Continue To Grow In Post-Pandemic Asia Pacific
In recent years, digital retail payments have transformed the way we shop and conduct financial transactions. With the COVID-19 pandemic accelerating the adoption of digital payments, it’s no surprise that the digital payments landscape is constantly evolving. Looking at the post-pandemic state of digital retail payments in five major APAC markets, including Australia, mainland China, […]
Understand Today’s AR Invoice Automation Landscape
Accounts receivable (AR), including invoice issuing and payment processing, is one of the core processes in a company’s financial operations. The rising adoption of e-invoices has spurred more firms to acquire AR automation software to support customer demand and respond to digital transformation. My recently published report, The AR Invoice Automation Landscape, Q1 2023, will […]
The State Of Data Commercialization In China’s Financial Services Industry
The growth of the data economy in China is accelerating. Financial services (FS) firms are actively participating in it, increasingly commercializing their data to create new revenue streams and expand business opportunities. Danny Mu and I have recently published a report, The State Of Data Commercialization In China’s Financial Services Industry, which presents current trends […]
Understand The Enterprise Fraud Management Vendor Landscape In APAC
As new types of digital commerce and novel payment methods have proliferated and digital finance has become the norm in APAC, transaction fraud has become significantly more frequent and sophisticated. The COVID-19 pandemic has further increased this risk as fraudsters take advantage of a rich variety of digital channels. The post-pandemic economic downturn also increased […]
Understand The State Of Central Bank Digital Currencies In Asia Pacific
The Asia Pacific region is at the forefront of central bank digital currency (CBDC) development. Most APAC countries are proactively exploring and experimenting with CBDCs. China, South Korea, India, and Thailand are proactively piloting retail CBDCs. Singapore and Malaysia are currently focusing on wholesale CBDCs and participating in some multicountry CBDC pilots. Australia and Japan […]
Key Technologies For Companies To Fight Money-Laundering Challenges In APAC
Pandemic-induced isolation increased people’s online activity but also caused many to suffer from depression and insecurity. Criminals have taken advantage of this vulnerability to steal customer identities and take over their financial accounts to facilitate money laundering. Forrester sees that: Crypto and trade-based money launderings are increasing. Crypto’s inherent anonymity and rising adoption by consumers […]
APAC Predictions 2023: Resilience In Payments
In 2023, the payments industry in APAC will turn away from envelope-pushing experiences and focus on modernizing its infrastructure. Learn more.
Use Innovations To Reshape The B2B Cross-Border Payment Experience
Businesses increasingly operate across borders; the rise of B2B e-commerce and online marketplaces is driving more cross-border transactions. But several factors complicate these payments: Payment infrastructures vary by country; the landscape of regulations governing cross-border transactions is fragmented by geography; and providers are plagued by complex internal business processes and operations. All of this makes […]
Mox Bank Drives A High-Performance Operating Model To Deliver New Digital Banking Experiences In Hong Kong
Get a detailed look inside the bank's strategies and approaches for bringing a new generation of digital experiences to customers in Hong Kong.
Virtual Banks In Hong Kong Are In A Race To Win, Serve, And Retain Customers
In the past three years, eight virtual banks have started operations in Hong Kong and have achieved early results in customer acquisition. Some of these results were also echoed in Forrester’s survey data from the past year: 44% of Hong Kongers opened a virtual bank account in the first six months in 2021, for example. […]
Understanding Investors In China’s Greater Bay Area
What You Should Know About Investors In China’s Greater Bay Area China has emerged as an attractive market for wealth management and investment firms due to its rapid economic growth and wealth accumulation. In particular, the Greater Bay Area (GBA) boasts one of the highest concentrations of high-net-worth individuals with substantial investable assets. The Wealth […]
Announcing The Forrester Tech Tide™: B2B Payment Augmentation, Q1 2022 — How To Improve B2B Payments For Your Firm
Forrester predicts that the focus of payments innovation will shift from consumers to businesses in the decade ahead. Corporates as well as small- and medium-sized businesses will pay to alleviate friction from arcane processes and legacy B2B payments. Payment and technology providers will use a host of technologies such as AI, robotic process automation, APIs, […]
Top Trends Shaping Fraud Management In Asia Pacific
A fragmented regulatory environment and the rapid transition to digital commerce have spurred several enterprise fraud management (EFM) trends in Asia Pacific. Forrester sees that: Digital commerce drives promotion fraud. Flourishing digital commerce significantly changes consumer behavior, and companies are focusing their marketing spending on online campaigns and promotions. Fraudsters are increasingly taking advantage of […]
Use Innovation To Reshape The B2B Payment Experience In APAC
Learn about the three forces driving better payment experiences in the Asia Pacific region.
The Unstoppable Rise Of Central Bank Digital Currencies (CBDCs)
With the broader rollout of the e-yuan next month, government-backed digital currency will enter a new era. What will it hold for banks, non-financial services firms, and society at large?
Find The Right Payment Ally To Drive Your Digital Business With Security In APAC
I’m excited to announce that Forrester’s Now Tech: Merchant Payment Providers In Asia Pacific, Q4 2021, is now live. This is the first time that Forrester has analyzed the merchant payment provider landscape in Asia Pacific. Forrester defines merchant payment providers as “technology enablers that provide merchants with access to the payment network to process […]
Announcing The First Forrester Wave™ Evaluation Covering Enterprise Fraud Management Solutions In Asia Pacific
Following up the previously published Now Tech report, I’m excited to announce that The Forrester Wave™: Enterprise Fraud Management In Asia Pacific, Q4 2021 is now live. Forrester defines enterprise fraud management (EFM) as “a solution that integrates data from multiple payment and non-payment transaction processing systems, online portals, and threat information sources and provides transaction monitoring, risk […]
Predictions 2022: (APAC) Banking On The Old And Doubling Down On The New
The Asia Pacific banking sector has largely weathered the pandemic crisis. But with revenues being squeezed by low interest rates and sluggish loan growth, APAC banks will make big bets and increase their spending on technology, talent, and fintech to drive growth. Tapping into the opportunities brought on by the digital momentum gained during the […]
Launching Forrester Tech Tide™: B2B Payments Research
Forrester is launching new research focusing on technology innovation in the B2B payments space. We are on the lookout for companies that are automating and adding value to B2B payments services, particularly those driving innovation.