Sigh. I guess it was to be expected, but the Apple opinionsphere has been overstating the case for iPhone. Based on the careful research that we did, we do think that iPhone is ready for the enterprise to consider. But that doesn't mean other mobile devices aren't more enterprise-worthy.
And if you you think iPhone case studies are falling out of the trees like acorns in autumn, trust me — they'renot. It was hard to find three companies willing to talk opening about their iPhone experiences. In fact, it took me almost six months to find those brave souls.
So, let's be clear:
BlackBerry is the dominant mobile device for the enterprise in the US and will be for the foreseeable future. In fact, I wrote about BlackBerry's mobile collaboration platformlast fall. BlackBerry is a great platform for mobile collaboration because of its security, network, manageability, form factor choice, global carrier support, ISV experience, and superior messaging capabilities.
We hear from many Forrester clients that they would have to pry BlackBerrys out of the "cold dead fingers" of their employees. That says something about how important that device is to productivity.
So while iPhone's the disrupter with a superior browser and a first-to-market application store, no firm should replace BlackBerry or Nokia or Palm or Windows Mobile with iPhones. Instead, they should listen to their constituencies (a.k.a, their workforce) and support the mobile devices that employees demand.
Disagree. Feel free to share an experience-based (not just an opinion-based) story.