Ted Schadler

Get Forrester's five key takeaways from the recent IBM Think 2025 event and our five pieces of advice for technology leaders based on what we heard.

Grounding AI agents in reality rather than hallucinations will cost money and establish the foundations for your future. Learn three key questions to ask when grounding your AI agents.

The purchase momentum continues for technology service providers (in a slow deals market) in 2025. Find out what this acquisition trend signals where providers are headed overall.

Generative AI and agentic workflows are roiling technology services markets, overturning the 15-year stability of the prevailing business model. Over the last three years, four powerful forces began converging to disrupt the services status quo, forcing providers toward radically different choices and reshaping the sector to deliver what enterprises need now.

Learn the ins and outs of building and operating AI agents on Agentforce in this review of Salesforce’s TDX developer conference.

Technology service spending will reach $2 trillion in 2028, rising 4.6% year over year globally, much faster than GDP growth. We recently analyzed the earnings of six technology service providers and surveyed over 2,300 enterprise service decision-makers (with both business and IT titles) from 11 countries around the world to find out what’s going on […]

AI advantage does not come simply by giving employees access to the latest generative AI tools. To truly harness AI effectively, organizations must build their knowledge capacity. Find out how to get started in this preview of a new report.

As pure knowledge businesses that make money in billable hours worked, service providers are on the front lines of genAI-powered disruption.

Selecting the right partner can be the difference between success and failure for technology-driven initiatives. Learn how our new partner selection solution blueprint can help you streamline the process.

Learn the four key questions you need to ask when developing your generative AI business case and move forward with AI copilot investments.

Much of the boardroom enthusiasm for generative AI stems from the belief that AI will save money through automation. But automation alone hasn’t ever changed the world. Get a look beyond the current genAI bubble as we analyze the foundations of the real changes coming in a new report.

We analyzed the Q2 2024 earnings announcements of five large public technology service providers. Get the story behind the story in this post.

Crises such as the one triggered by CrowdStrike's global outage shine a bright light on many aspects of business and technology. Our new report provides a thorough overview of recommended actions for tech leaders as they face the unfolding long-term repercussions.

Pour commencer votre parcours vers le high-performance IT, vous devez évaluer les besoins de votre entreprise, vos styles technologiques actuels et l'état de préparation de votre organisation à l'exécution. Commencez par découvrir les quatre étapes clés de l'évaluation de votre état de préparation à l'informatique de haute performance dans cet article.

Erfahren Sie, wie Sie die Unternehmensleistung verbessern können, indem Sie die drei Kernprinzipien unseres Hochleistungs-IT-Modells mit einem von vier IT-Stilen in Einklang bringen.

To start your journey to high-performance IT, you must assess your business needs, your current technology styles, and your organization’s execution readiness. Get started by learning the four key steps in assessing your readiness for high-performance IT in this post.

Recent earnings announcements from tech service providers signal optimism about increased demand in 2024 and provide three lessons about artificial intelligence for technology executives.

Find out what Forrester's collection of 2024 AI and generative AI predictions mean for your technology strategy.

High-performance IT comes to life when tech leaders assemble the right ecosystems to deliver capabilities. Learn the vital role that technology industry partners play in creating and delivering these capabilities.