Ted Schadler

For 2023, Forrester recommended a steadfast approach to technology decisions to reconcile any hasty investments made in the pandemic years. With that work now forming the foundation for future business growth, it’s time to accelerate into 2024 with a pragmatic approach to innovation. Learn three key areas where you should focus your 2024 tech spend.

Growth is the number one priority for CEOs and most c-suite executives. Technology is a powerful driver of growth – if the company fully harnesses its technology assets and operations. CIOs and the technology organization play a critical role in three growth vectors. Working in partnership with marketing, sales, and business leaders, it’s your responsibility […]

Learn the five co-innovation competencies that make up the new partner priority in the Forrester Decisions for Technology Executives service.

KPMG makes a clear statement on how it expects generative AI to improve its business and how much it plans to invest in it.

As new as generative AI is, we can already see how companies will incorporate its capabilities into their businesses’ strategies and operations. Our experience with two earlier, explosive technologies show you how.

If technology executives want to be in the room where the growth conversation happens, they have to earn the right. Learn the most critical things that CIOs, CTOs, and other tech executives need to do to get there.

Your ability to get the most from technology and services partners is a core competency for success in today’s ecosystem-driven businesses. We’ve been highlighting the strategies and execution to achieve this over the years. We call it co-innovation — working with partners to co-create solutions that drive your business forward. To illustrate the benefits, we mined the submissions for the 2022 Technology Strategy Impact Awards and identified four best practices for getting the most value from partners.

Learn the best practices for how you can build a future fit technology strategy in each of platforms, practices, partners, and people.

Learn the answer — and what’s driving the tremendous growth.

Customer-obsessed companies that deploy a future fit tech strategy outperform their competitors two to one. Find out why.

Professional services firms, including management consultancies, technology service providers, the Big Four accounting firms, full-service consultancies, and product engineering firms, have grown far faster than GDP for over a decade. Accenture’s revenue has risen at a compound annual growth rate of 11.2%, EPAM’s by 26.5%, and TCS’s by 9.8%. While much of this growth is […]

On average, companies spend 28% of their technology budgets on technology services. Those budgets have increased by 13% over the past four years (and, for custom software, by 20%). And we don’t see this trend slowing. This lively and vibrant sector is both a fast follower of enterprise demand and an instigator, supporter, and sometimes creator […]

Southwest's recent failure is a call for every CEO to make sure they have a battle-tested and empowered technology leader at the helm.

Read a few key takeaways from our analysis of the recent earnings announcements of leading public companies providing technology services.

Revenue growth and profit growth are the raison d’être of companies. Even in government agencies and nonprofits, growth is important to efficiently fulfilling and improving the mission. And growth in all circumstances is even more important when economic times are uncertain. We are conducting research into how a traditional IT organization supports its company’s growth […]

EY recently announced plans to split into two parts: one focused on audit and related services and the other focused on business technology consulting. Learn what the development means for business tech leaders.

Learn the three best practices for choosing and managing the right digital experience service provider from Forrester's recent Wave report on the space.

It’s time for a bigger, bolder approach to digital experiences that marshals the entire value of your company and ecosystems.

Technology execs are keeping their partners close in both working hours and proximity. In our recent survey of 1,550 services decision-makers from North American and European enterprises, we asked how they expect their service provider delivery models — where the staffs are located — to change in 2022. They report increases across the board but […]