VP, Principal Analyst
A Massive Key To Your Future Success Is Healthy Service Provider Relationships
On average, companies spend 28% of their technology budgets on technology services. Those budgets have increased by 13% over the past four years (and, for custom software, by 20%). And we don’t see this trend slowing. This lively and vibrant sector is both a fast follower of enterprise demand and an instigator, supporter, and sometimes creator […]
Southwest Demonstrates Why Having A True Technology Executive Is Critical
Southwest's recent failure is a call for every CEO to make sure they have a battle-tested and empowered technology leader at the helm.
What Q3 2022 Tech Services Earnings Mean For Technology Executives
Read a few key takeaways from our analysis of the recent earnings announcements of leading public companies providing technology services.
The CIO’s Role In The Growth Agenda: Early Thoughts And A Call To Action
Revenue growth and profit growth are the raison d’être of companies. Even in government agencies and nonprofits, growth is important to efficiently fulfilling and improving the mission. And growth in all circumstances is even more important when economic times are uncertain. We are conducting research into how a traditional IT organization supports its company’s growth […]
EY’s Coming Split Signals The Great Unbundling: What It Means For Enterprise Technology Leaders
EY recently announced plans to split into two parts: one focused on audit and related services and the other focused on business technology consulting. Learn what the development means for business tech leaders.
How To Choose The Right Partner For Your Experience Transformation
Learn the three best practices for choosing and managing the right digital experience service provider from Forrester's recent Wave report on the space.
Time For A Digital Experience Transformation
It’s time for a bigger, bolder approach to digital experiences that marshals the entire value of your company and ecosystems.
Nearshore And Onshore Services Take Priority In 2022 — Here’s Why
Technology execs are keeping their partners close in both working hours and proximity. In our recent survey of 1,550 services decision-makers from North American and European enterprises, we asked how they expect their service provider delivery models — where the staffs are located — to change in 2022. They report increases across the board but […]
What Accenture’s Strong Q2 FY22 Results Mean For Technology Executives
Five ways Accenture's financial performance reflects the technology market overall.
Choosing The Right Services Provider Can Make Or Break Your Digital Customer Experience Success
A great digital experience starts with the basics: a strategy for omnichannel engagement; great design; personalized, yet trustworthy, experiences; and, of course, the technology and operations to support it. But to differentiate your company’s digital presence, you will also need to be creative in your approaches and solutions. Partners are key to that effort, particularly […]
Forrester’s 2021 Top Trends And Technologies Point Toward Trust Ecosystems
This year's top trends and technologies report points out that firms that master trust and ecosystem-based business models will dominate the decade. Find out more in this blog post.
Industry Clouds Accelerate Their Momentum Into 2022
Struggling to use cloud to differentiate your brand? Learn about the rapidly-growing industry cloud market in this blog post.
The Race For Growth Is On
How will your firm grow and succeed when your competitors have access to the same resources? Find out in this sneak preview of our upcoming Technology & Innovation event.
Future Fit Companies Build Success Through Partner Ecosystems
Struggling to achieve breakthrough levels of innovation? VP, Principal Analyst Ted Schadler explains how to maximize creativity through co-innovation with partners.
Creativity Catalyzes A Growth Mindset In Business
Firms that embrace creativity as a way of thinking and working to supercharge their individual and collective problem-solving can develop potent products, services, processes, and experiences. You must develop and codify it in your company's teams, mindset, and practices. Learn how to apply creativity as an operating principle to fuel their business.
Look For A Full-Service Partner To Support Your Commerce Transformation
The pandemic made it immediately and poignantly clear that every company in every industry needs a robust omnichannel commerce strategy and set of capabilities. But your specific needs depend greatly on your industry, business model, e-commerce history, and priorities. Consumers want full-journey, omnichannel experiences. This requires a common strategy and toolkit; increasingly, a real-time customer […]
The Future Of Services Is Value Orchestration
After a year of interviews and a review of Forrester’s 20-year history of research into professional and technology services — global delivery, cloud integration, asset-based consulting, and digital transformation — we have reached a conclusion: We live in a post-cloud world. When companies can tap the value and innovation of 100,000 business and technology services […]
Predictions 2021: “COVID Wrote The Business Case — Our Future Is Digital”
In 2020, digital shifted from nice-to-have to must-have. In 2021, companies will accelerate their digital transformation with a focus on customers and what, where, and how to serve them.
(Re)Launching Forrester’s Commerce Services Coverage
Forrester is (re)launching its commerce services research. I will be tackling this complex and important analysis to help retailers, brands, and manufacturers choose the best strategy/design/implementation/integration/operations service partners, extending Senior Analyst Lily Varon’s work from a few years ago. Regardless of your category or scenario — B2C, B2B, eCommerce replatforming, pivot to omnichannel, personalization, extension […]