Improving Customer Service In Tough Economic Times

The last two weeks have been a doozy for the software industry as the historic selloff of SaaS shares in early February reignited an ongoing concern in Revenue Operations: if AI can replace more human work, does a seat‑based RevTech stack still make sense? The approximately $2 trillion sell off doesn’t signal a collapse of the […]

What CIOs are working on, Part 3 of 4 In previous posts in this series, I covered core modernization and data and AI foundations. In this third part, I turn to the IT operating model and talent. Many organizations run on hybrid models that were never designed: project teams layered over product teams layered over […]