You must invest in a mobile device management (MDM) solution especially to implement a bring-your-own-device (BYOD) program. This essential technology allows IT pros to support multiple mobile platforms and form factors, extend management and security policies to both corporate-owned and employee-owned devices, and automate service desk support. In this Instant Insight, Forrester analyst Christian Kane explains what MDM is and where it is going.

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This Forrester Instant Insight was produced and edited by Mike Gualtieri.