In-line editing? Check. Personalization? Check. Testing and optimization? Check. As the web content management market matures, functional differentiators have become tougher to find. One of the remaining functional gaps in the market is a digital customer experience platform that supports complex but unified commerce-based and marketing-based experiences. Currently, these experiences tend to be disconnected due to technical (and organizational) silos.
But how best to do this? With a content platform only? A commerce platform? Some sort of integration? Or some new hybrid? Peter Sheldon and I explore the issue in a new report that we published this week, “Content And Commerce: The Odd Couple Or The Power Couple?”
Count Sitecore among the vendors — such as Oracle and IBM — hoping that a hybrid commerce and content platform will make an impact on the marketplace. This week, Sitecore acquired commerceserver.net. This marks the first marriage of significant .NET content and commerce (the other commerce/content combinations available — Oracle and IBM — are built on Java).
Good move? It is significant that another vendor has taken the step towards building a digital customer experience platform that includes both commerce and content offerings. And that’s where the challenge will come in. Both IBM and Oracle have faced the challenge of integrating commerce and content products that weren’t designed and built on the same architecture. Sitecore’s challenge won’t be any different. Time will tell if the whole is greater than the sum of its parts.