We’re now accepting entries for the 2015 Forrester Groundswell Awards. This is our chance to recognize the very best social marketing programs from the past year — and we’d love to give an award to you for your best work. You can enter here.
To get your creative juices flowing, I wanted to highlight one of my all-time favorite Forrester Groundswell Award winners: Analog Devices, our 2013 B2B Social Relationship Marketing award winner. Analog manufactures integrated circuits, and its EngineerZone community allows members to resolve challenges and questions by tapping into the collective “wisdom of the crowds.” The company’s technical community has a global membership that empowers each member to help or be helped from any part of the globe, making it an invaluable resource.
When they submitted their entry, Analog Devices shared the following results from a member feedback survey:
• Over 90% of respondents said the information was helpful to their design.
• 76% were more likely to purchase ADI products knowing EngineerZone was available as a resource.
A true social relationship marketing strategy ensures that customers continue to have their needs met and receive tangible benefits even after the point of purchase. In doing so, customers are primed and ready to accept new information about products and services which can provide even more value.
If your company used social to successfully address a business objective in 2014 that created an impact on your brand, created new customers, or increased loyalty, consider entering a submission here for the Forrester Groundswell Awards.