Alone in the Onion – Where ‘ s Ronald McDonald?

This week, Express Scripts filed a lawsuit against the Federal Trade Commission (FTC) demanding retraction of a recent report on the pharmacy benefit manager (PBM) industry. News of this suit is the latest in a string of headlines calling attention to concentration risk in healthcare. The PBM market’s oligopoly isn’t new, but high-profile, widespread events […]

Forrester just published The European Banking Net Promoter Rankings, 2024, with a Net Promoter Score℠ (NPS) for 60 banks across France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. We collected the scores by asking 18,058 European banking consumers in our annual Customer Experience Benchmark Survey about their likelihood to recommend brands they […]