Joe Cicman

Senior Analyst, Digital Transformation

Joe Cicman

Author Insights

Video

Predictions 2022: Anywhere-Commerce Will Unlock Massive Investments In Technology

Emily Pfeiffer 10 hours ago

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Blog

Deliver Brand Relevance And Growth With A New Experience Architecture

Nick Barber October 28, 2021
How do firms like Target, The Home Depot, and Starbucks deliver top quality CX and EX? With experience architecture (XA). Learn more about XA in this blog and at our upcoming Technology & Innovation event.
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Blog

CRM And DX Programs Are Set To Collide — Here’s What You Should Do About It

Kate Leggett September 15, 2021
When it comes to your customer engagement strategy, digital experience (DX) and customer relationship management (CRM) teams are often viewed as different breeds with different priorities. DX initiatives have an outside-in view in supporting a customer’s digital journey. DX technologies include marketing, commerce, and content management technologies that are purchased by the CMO, CDO, or […]
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Blog

Buy An Integrated DXP Platform, Not Just A Box Of Rocks

Joe Cicman July 21, 2021
Can on-premise digital experience platforms be migrated to the cloud? Learn the five key takeaways from the latest Forrester Wave.
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Blog

Predictions 2021: “COVID Wrote The Business Case — Our Future Is Digital”

Ted Schadler October 29, 2020
In 2020, digital shifted from nice-to-have to must-have. In 2021, companies will accelerate their digital transformation with a focus on customers and what, where, and how to serve them.
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Blog

B2B Commerce Suites: Key Takeaways From The Forrester Wave™ (Q2 2020)

Joe Cicman May 19, 2020
In Forrester’s recently published report, “The Forrester Wave™: B2B Commerce Suites, Q2 2020,” we evaluated the 13 most significant vendors — Adobe, Apttus, BigCommerce, commercetools, Elastic Path Software, Episerver, Insite, Intershop Communications, Oracle, Salesforce, Sana Commerce, SAP, and Unilog Content Solutions — against 29 criteria. After researching, analyzing, and scoring each vendor’s current offering, strategy, and […]
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Blog

How To Derisk Your Commerce Replatform

Joe Cicman February 6, 2020
Viewing your new eCommerce platform as a container to lift and shift legacy customizations is a mistake. Analyst Joe Cicman provides best practices.
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Blog

You Probably Won’t Recognize The Next Great B2B Marketplace

Joe Cicman December 20, 2019
I hear this a lot lately: “My boss told me we need to get on marketplaces. What are the best practices?” After a few minutes unpacking the situation, we get to the part about the day in the life of the customer. That’s when I generally hear crickets. When marketplaces come up with vendors, I […]
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Blog

The Top Strategies For Replatforming Your Commerce Solution

Joe Cicman December 19, 2019
Find out how to match your organization's digital maturity with the right e-commerce platform.
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Blog

Predictions 2020: Ecosystems Are The New Optimizers For B2B Sellers

Joe Cicman October 29, 2019
Learn what B2B sellers must do to innovate and drive value in 2020. Read our predictions for B2B commerce.
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Blog

How To Become Self-Aware Of Your B2B eCommerce Digital Maturity

Joe Cicman August 28, 2019
Nearly half of businesses are digital beginners. The other half are eating their lunch. Find out where you stand and what you need to do to defend yourself. The B2B C-suite is demanding that you accelerate your digital transformation. This means that you face more pressure to show progress and benchmark your maturity. My newly […]
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Blog

Headless Commerce And The Horseless Carriage

Joe Cicman August 13, 2019
As with any high-consideration purchase, there’s an expectation of a bedside manner. Buying an eCommerce platform is no exception. But all too often, I hear it feels a lot like this doctor’s visit . . . Nurse tells me you’re losing sleep. The pain in your shoulder is a case of a brachial plexus avulsion. […]
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Blog

Shopify Buys Handshake To Boost B2B Commerce Chops

Joe Cicman May 31, 2019
On Thursday, May 23, TechCrunch broke news that Shopify quietly acquired Handshake. Shopify is widely known as a B2C/DTC platform, and its Shopify Plus offering is aimed at a B2B audience. Handshake brings Shopify a more advanced set of B2B capabilities. How advanced? Handshake was listed in “The Forrester Wave™: B2B Commerce Suites For Midsize […]
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