Sean Owens

Principal Consultant

Author Insights

Blog

La Mesure De La Performance Est À Votre Portée !

Sean Owens January 29, 2021
Découvrez la méthodologie Forrester de l'impact économique total (TEI) pour démontrer le RSI et la valeur commerciale de vos projets et investissements.
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Blog

Add A New Payment Option To Drive E-Commerce: A Business Case

Sean Owens September 24, 2020
Discover some of the common benefit and cost factors that e-commerce merchants can use to build a business case for adding a new payment type.
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Blog

Measuring Business Value Is Within Your Reach

Sean Owens January 29, 2020
Measuring the business value of a specific investment — and thus measuring ROI — is often easier said than done. It can be confusing with so much information and so many different measurements. Should you look at cost savings, sales, employee productivity, operational efficiency? Which sales, which employees, which costs? Following Forrester's TEI framework can help you get started.
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