Here's an event that I'm really excited to announce – Forrester's Customer Experience Forum 2009

The Customer Experience Journey:  Keeping Momentum In A Downturn.   

June 22-23, 2009,

Grand Hyatt NYC,

New York City

www.forrester.com/customerexperience2009

CONFIRMED INDUSTRY SPEAKER KEYNOTES
Wayne Peacock, Chief Operating Officer, USAA
Sohrab Vossoughi, Founder and President, ZIBA Design

CONFIRMED FORRESTER KEYNOTES
Bruce Temkin, Vice President, Principal Analyst, Forrester Research
Moira Dorsey, Vice President, Research Director, Forrester Research

FORRESTER HOST
Harley Manning, Vice President, Research Director, Forrester Research

TRACKS SPECIFICALLY DESIGNED FOR THE FOLLOWING TOPICS:
Designing Great Web Experiences
Mastering Cross-Channel Experiences
Building A Customer-Centric Culture
Reinforcing Brands With Every Interaction

Does the customer experience journey become less important in an economic downturn? Absolutely not. Building loyalty and catering to the needs of customers is even more important in these challenging times. At this Forum, Forrester analysts and industry experts will examine how companies can master the customer experience journey given the current environment.

If you're an executive,in charge of customer experience efforts, organizational strategy, consumer sales and profitability, this event is going to be valuable for you.