Key Takeaways From Salesforce Dreamforce ’19
Liz Herbert, VP, Principal Analyst
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From CRM To The Agentic Enterprise: Salesforce’s Biggest Dreamforce 2026 Reveals
Kate Leggett
September 29, 2026
At Dreamforce 2026, Salesforce presented its most complete vision yet for the “agentic enterprise.” It shifted the core focus away from individual apps (such as those focused on sales, services, or marketing) and unified them through a single architecture built around data, logic and AI agents. This vision includes: (1) AIforce, Salesforce’s UX layer that […]
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How Business Applications Become Agentic
Kate Leggett
September 22, 2026
Make no mistake: We are not in the next feature cycle for enterprise applications. We are in the largest shift in business software since cloud computing. For decades, apps like customer relationship management (CRM), enterprise resource planning (ERP), human capital management (HCM), and supply chain systems have operated as digital systems of record, where employees […]