The Impact Of Chatbots On Your Seasonal Workforce
This blog post is part of Forrester’s Holiday 2019 retail series.
In this short-take video, I discuss the impact of retailers’ automation efforts on their needs for a seasonal customer service workforce for the holidays. Check out the video below.
For more insights, Forrester clients can dig into our broader research on the future of work in the customer service world here. And if you have more questions, reach out via inquiry.