Judy Weader, Principal Analyst
Shannon Germain Farraher, Sr Analyst

Show Notes:

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Judy Weader and Shannon Germain Farraher get into the CX implications of the biggest predictions in healthcare. Tune in for insight on smart tech in hospitals, nontraditional benefits in plan designs, medical deserts, and other topics. 

We cover: 

  • What’s the overall state of CX in healthcare? 
  • Will CX in healthcare improve in 2024? 

Read the predictions here: Predictions 2024: Healthcare | Forrester