Do your diversity, equity, and inclusion (DEI) efforts extend to the customer? Forrester Principal Analyst Gina Bhawalkar and UX Researcher Senem Guler Biyikli point out that most organizations lack a formal, rigorous practice for building inclusion into the design process. They offer examples of language that we may not realize is problematic, and dive into tactics to consider all dimensions of diversity when designing.

See the Forrester report for expert guidance on this topic:

Words Matter: Inclusive Experiences Start With Inclusive Language

Co-hosted by Angelina Gennis and Andrew Hogan

Produced by Wesley Patterson