Media Alert

The steady demand for enterprise content management (ECM) software in the past year has fueled acquisition fever, making buying decisions even harder for corporate customers. In response to this significant market change Forrester Research (Nasdaq: FORR) introduces its 2003 Enterprise Content Management TechRankings assessment of eight key software applications. ECM continues to be a high-priority [...]

Great customer experiences are fast becoming the most important differentiator for client-facing companies. To win and retain customers, businesses must focus on creating successful multichannel customer experiences — offline, online, and across all channels. Today, at the Forrester Research, Inc. (Nasdaq:FORR) Consumer Forum, industry leaders, including media and eCommerce mogul Barry Diller, and executives from [...]

Amazon.com is experiencing an identity crisis and faces challenges as it looks to grow its business in three separate areas — the retail, shopping portal, and technology platform industries. Amazon’s success or lack thereof could mean the difference of $8.1 billion by 2008. During the past eight years, Amazon has developed assets that are the [...]

Despite a struggling economy and cautious IT spending, 59 percent of North American companies plan on purchasing or upgrading their application servers and/or portal servers in 2003. While many of these firms are just getting started on their portal projects, a few are already building advanced process portals to reap benefits like greater content control [...]

Twenty-seven percent of Americans without health insurance are actively seeking coverage, according to a new Consumer Technographics® report by Forrester Research, Inc. (Nasdaq: FORR). Why is this statistic important to health insurance companies? Contrary to conventional wisdom, a significant number of the uninsured are potential targets for health plans that sell individual policies. Forrester’s survey [...]

The end of physical media is nearing. In an effort to fight file-sharing piracy, music and movie companies will embrace legitimate downloading and streaming services, creating a new era of media distribution. According to “From Discs To Downloads,” a new report from Forrester Research, Inc. (Nasdaq: FORR), 20 percent of Americans engage in music downloading; [...]

The business process outsourcing (BPO) megadeal is a myth. According to “BPO’s Fragmented Future,” a new report from Forrester Research, Inc. (Nasdaq: FORR), firms looking to outsource core business processes like human resources, finance, and administration to gain cost savings will not find a single vendor that can manage such complex offerings. The BPO market [...]

Large European banks will spend, on average, €115 million over five years to comply with Basel II. In a recent brief, Forrester Research (Nasdaq: FORR) advises that they should not pursue compliance for its own sake but should instead embed Basel II changes into a core business improvement strategy. “With budgets secured and Basel II [...]

During the past six years, Forrester Research, Inc. (Nasdaq: FORR) has surveyed more than 1 million consumers, gaining valuable insight into today’s complex, evolved multichannel consumer. “The Changing Consumer” research series compares data collected between 1998 and 2003, revealing significant changes in consumer attitudes and behavior. For example, 42 million more households are online today [...]

As technology trends and business requirements simultaneously evolve, organizations need to look at technologies that will directly affect their business and increase value. The seventh annual Emerging Technology Showcase is designed to help companies define business initiatives; select new, viable technologies; and quickly adapt to change. The Event also serves as a launch pad for [...]

Severe revenue pressures with most US state and local governments, the new requirements for citizen privacy protection and tightened homeland security concerns are putting pressure on government CIOs to do more with less. Giga, a wholly owned subsidiary of Forrester Research, Inc. (NASDAQ: FORR), has published government-specific reports detailing government CIOs’ top priorities and opportunities. [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced financial results for the second quarter ended June 30, 2003, in line with its previous financial guidance. Second-Quarter Financial Performance Total revenues were $34.7 million, compared with $25.4 million for the second quarter of last year. On a GAAP-reported basis, which reflects an effective tax rate of 31 [...]

While offline retail sales continue to struggle, online retail will grow at a steady 19 percent year-over-year growth rate, from $95.7 billion in 2003 to $229.9 billion in 2008, according to a new report from Forrester Research, Inc. (Nasdaq: FORR). Most significant, online retail sales will account for 10 percent of total US retail sales [...]

Many companies have been making critical decisions about the architecture of Internet and mobile applications based on flawed assumptions dating from the Internet bubble. Research published by Giga, a wholly owned subsidiary of Forrester Research, Inc., (NASDAQ: FORR) debunks these flawed notions and lays out a new model that defines seven key dimensions for architecture [...]

Forrester Research, Inc. (Nasdaq: FORR), a leading provider of research and analysis on emerging technologies, will broadcast its second-quarter results conference call on the Web at 11:00 a.m. Eastern time on Tuesday, August 5, 2003. The call will be available at www.forrester.com. Investors who want to hear the call should log in to www.forrester.com at [...]

Forrester Research, Inc. (Nasdaq: FORR) today launched the Forrester Research VC Program, a new and unique stream of research and consulting services dedicated to serving the specific needs of venture capital firms. The VC Program maps Forrester’s IT expertise into every stage of the VC investment cycle: pre-money deal sourcing; filtering and full-market due diligence; [...]

The Institute for Supply Management™ (ISM) and Forrester Research, Inc. (Nasdaq: FORR) announce the release of the latest ISM/Forrester Research Report On eBusiness, a first-of-its-kind report that tracks online activity for both manufacturing and non-manufacturing organizations. The primary finding of the new Report indicates that the percentage of direct materials purchased online surpassed the percentage [...]

Broadband grew 92 percent in Europe in 2002. In 2008, 30 percent of homes will have broadband — 57 percent of all online households — according to a new report by Forrester Research B.V. (Nasdaq: FORR). Over the next 18 months, Forrester advises access providers to shift their focus from volume to profit growth by [...]

Gay men and women are among the first to adopt new devices and online tools, making them an important demographic for online marketers. For the first time, Forrester Research, Inc. (Nasdaq: FORR) asked respondents to its annual Consumer Technographics® Benchmark Study of 60,000 households to indicate their sexual orientation. “Gays Are The Technology Early Adopters [...]