Media Coverage
Latest Media Coverage
Media Coverage
			HOTELS Magazine – Hotels Get One Shot At First Impression
				HOTELS Magazine: Steve Peltzman authors an article describing how the era of predictive customer experience operations is fast coming for the hotel industry. Read the full article here. Read more from Steve here.			
			
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			NBC News – Omicron Is Creating A ‘Crisis, Red-Tier Situation’ In Health Care
				NBC News: In addition to highlighting Forrester 2022 Healthcare predictions, Natalie Schibell shares how clinician turnover, staff burnout, and long recruitment cycles will affect patient quality of care in the year ahead. Read the full article here. Read more from Natalie here.			
			
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			Boston Business Journal – These Mass. Companies Ranked Among Glassdoor’s 2022 Best Workplaces
				Boston Business Journal: Forrester is showcased along with other Massachusetts-based companies named 2022 Best Places to Work by Glassdoor. Read the full article here. Read Forrester’s press release here.			
			
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			The Washington Post – Ask Help Desk: Creating Community And Safety At Work While Omicron Surges
				The Washington Post: J.P. Gownder outlines how employers can minimize the psychological distance workers may feel working in remote and hybrid environments. Read the full article here. Read more from J.P. here.			
			
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			NBC – 15 Best January 2022 Sales: Kitchen, Home, Beauty And More
				NBC: Sucharita Kodali shares how supply chain issues had a “negligible impact” on the retail industry during the past holiday shopping season. Read the full article here. Read more from Sucharita here.			
			
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			The Business Times – Digital Banks Seen Debuting Strongly In 2022, But ‘Long And Difficult’ Path To Profitability
				The Business Times: As Singapore’s new digital banks prepare to debut in 2022, Meng Liu discusses the outlook for four new contenders and the challenges they may face. Read the full article here. Read more from Meng here.			
			
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			The New York Times – As Omicron Uncertainty Mounts, Return-To-Office Plans Are Being Revised Again.
				The New York Times: CEO George Colony shares Forrester’s plan for employees to “stay remote” going forward, especially per mounting Omicron uncertainty. Read the full article here. Read more from George here.			
			
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			NPR – The Omicron Surge Is Making It Hard To Staff Stores And Restaurants. Some Are Closing
				NPR: In an interview, Sucharita Kodali describes how, as the pandemic grinds on, many business owners will have to rethink how to retain staff. Read the full article here. Read more from Sucharita here.			
			
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			The Wall Street Journal – Companies Call in Better Pay and Perks for Contact Center Workers
				The Wall Street Journal: David Johnson shares how call centers are rethinking the way they measure employees and the environments they provide for them. Read the full article here. Read more from David here.			
			
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			Marketplace – Companies Are Scrambling To Fix A Dangerous Vulnerability in common software
				Marketplace: Jeff Pollard shares why even though software companies have been able to “patch” the Log4j vulnerability, it may prove to be a temporary fix. Read more the full article here. Read more from Jeff here.			
			
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			The Wall Street Journal – Oracle-Cerner Deal Could Help Healthcare Systems Share Data
				The Wall Street Journal: Natalie Schibell discusses how Oracle’s acquisition of electronic-medical-records company Cerner can address the healthcare challenge of datasets that can’t communicate with one another. Read the full article here. Read more from Natalie here.			
			
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			Financial Times – ‘Grinch Bots’ Buy Up Most-Wanted Gifts, Exacerbating Shopper Woes
				Financial Times: Sandy Carielli shares how “Grinch bots” exacerbated US retailer supply chain problems over the holidays. Read the full article here. Read more from Sandy here.			
			
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			China Daily – Amazon Web Services To Further Tap Cloud Biz In Chinese Market
				China Daily: Charlie Dai shares insights about why AWS is ramping up efforts to offer more cloud services to help Chinese enterprises achieve digital transformation. Read the full article here. Read more from Charlie here.			
			
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			The Boston Globe – Forrester Research CEO Adopts ‘Anywhere Work,’ Without Mandatory Days In The Office
				The Boston Globe: George Colony is the lead subject of the Globe’s “Bold Types” column, which highlights the latest information about the movers and shakers behind Boston’s business scene. Colony discusses Forrester’s transition to anywhere work and how the company is “practicing what it preaches.” Read the full article here. Read more from George here.			
			
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			Log4j Prompts Companies To Update Their Systems; Attackers Will Likely Exploit The Vulnerability For Months To Come
				Allie Mellen shares guidance about how security teams can work to ward off the ongoing Log4j vulnerability. The Wall Street Journal: Log4j Software Vulnerability Expected to Persist, Possibly for Months Cybersecurity Dive: Federal authorities, technology vendors race to contain Log4j vulnerability Cybersecurity Dive: Log4j under siege, millions of devices vulnerable SC Magazine: Log4j vulnerability cleanup [...]			
			
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			The Wall Street Journal – Consumer Finance Startup Dave Eyes Acquisitions, Crypto After SPAC Deal
				The Wall Street Journal: Peter Wannemacher shares how a surge in venture capital funding has led to the creation of hundreds of fintech companies, some of which provide banking services, while others focus on niche products like payments or investments. Read the full article here. Read more from Peter here.			
			
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			CNBC – ‘Even Santa Himself Won’t Be Able To Deliver’: How The Global Chip Shortage Could Dampen Christmas
				CNBC: Glenn O’Donnell describes how, given the ongoing global chip shortage, availability problems exist for desirable semiconductor-rich products this holiday season. Read the full article here. Read more from Glenn here.			
			
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			The New York Times – At Amazon Site, Tornado Collided With Company’s Peak Delivery Season
				The New York Times: Sucharita Kodali discusses how the holiday season, while critical for all retailers, is especially intense for Amazon as “they are likely to experience the most last-minute purchases.” Read the full article here. Read more from Sucharita here.			
			
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			Bloomberg – AWS Resolved Its Outage. What Happens Now?
				Bloomberg: Brent Ellis discusses how industry discussion around “multicloud” is likely to resurface in the wake of Amazon Web Services’ recent outage. Read the full article here. Read more from Brent here.			
			
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			The Wall Street Journal – To Thwart Hackers, Companies Should Focus More On Modernizing Their Networks
				The Wall Street Journal: Steve Turner offers tips on how companies should modernize their networks to thwart hackers and cyberattacks. Read the full article here. Read more from Steve here.