Press Release

CAMBRIDGE, Mass., August 4, 2021 — Forrester (Nasdaq: FORR) today announced the appointment of Chris Finn as chief financial officer (CFO), effective September 13, 2021. Finn joins Forrester from LogMeIn, where he led financial planning and analysis (FP&A) and procurement as vice president. With extensive experience across all finance functions, including corporate strategy, finance operations, and investor relations, he [...]

Year-over-year total contract value increases by 9% to $320 million Cambridge, Mass., July 28, 2021 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2021 second-quarter financial results. Second-Quarter Financial Performance Total revenues were $128.7 million for the second quarter of 2021, compared with $113.5 million for the second quarter of 2020. On [...]

CAMBRIDGE, Mass., July 14, 2021 /PRNewswire/ — Forrester Research, Inc. (Nasdaq: FORR) will broadcast its second-quarter earnings conference call at 4:30 p.m. Eastern time on Wednesday, July 28, 2021. The call will be available at forrester.com. Investors who want to hear the call should log on at least 15 minutes prior to the broadcast. Participants may preregister for the call here. Instructions are provided to [...]

CX Reality Day will help leaders assess if their firm’s customer experience lives up to their brand promise CAMBRIDGE, Mass., July 13, 2021 — To help leaders understand what their customers experience every day, Forrester (Nasdaq: FORR) is designating July 13, 2021 as CX Reality Day. For the second year in a row, executives and their teams will go [...]

Forrester Research, Inc. (Nasdaq: FORR) today announced that Chief Executive Officer George Colony and Chief Accounting Officer and Interim Chief Financial Officer Scott Chouinard will speak virtually at the Sidoti & Company, LLC Virtual Investor Conference on Wednesday, June 23, 2021. George Colony and Scott Chouinard will address the conference attendees virtually at 10:00 a.m. [...]

Cambridge, Mass., June 16, 2021 — Forrester (Nasdaq: FORR) Founder, Chairman, and CEO George F. Colony has been named one of Glassdoor’s Top CEOs in 2021, based on anonymous and voluntary reviews Forrester employees shared on Glassdoor throughout the past year. Among chief executives recognized by employees in the US, Colony ranks 12th out of [...]

I dispositivi “Smiley BoxTM” intuitivi e facili da usare assicurano il flusso di dati operativi essenziali per ripristinare la fiducia dei passeggeri durante la pandemia  CAMBRIDGE, Massachusetts, 16 giugno 2021 – Forrester (Nasdaq: FORR) ha annunciato oggi che la società di gestione aeroportuale SEA si avvarrà della soluzione touchless di Forrester, FeedbackNow, per la misurazione in tempo reale della customer experience (CX) in due degli [...]

Intuitive and easy-to-use “Smiley BoxTM” devices ensure the flow of vital operational data for restoring passenger confidence during the pandemic CAMBRIDGE, Mass., June 16, 2021 – Forrester (Nasdaq: FORR) announced today that airport management company SEA Group is relying on Forrester FeedbackNow’s touchless solution for real-time customer experience (CX) measurement at two of Milan’s busiest [...]

Canadian brands revamped customer experiences to match changing needs and expectations due to COVID-19 CAMBRIDGE, Mass., June 3, 2021 — Forrester’s (Nasdaq: FORR) Canada 2021 Customer Experience Index (CX Index™) reveals that customer experience quality among Canadian brands remained stable, despite the COVID-19 pandemic. The pandemic changed customer needs and expectations in unprecedented ways. This [...]

21% of brands achieved a significantly higher score; engaging empathetically with customers is critical to success CAMBRIDGE, Mass., June 2, 2021 — According to Forrester’s (Nasdaq: FORR) US 2021 Customer Experience Index (CX Index™) rankings, 21% of brands saw a significant score increase compared to 2020. The pandemic forced brands across industries to change their approach [...]

CX improvements drive growth through increasing customer loyalty  CAMBRIDGE, Mass., May 27, 2021 — Forrester (Nasdaq: FORR) today announced the full conference agenda for its CX North America live virtual experience to be held June 7–9, 2021. A must-attend conference that brings together customer experience (CX), B2B, and B2C marketers and analytics practitioners, this year’s agenda will focus on helping businesses shape their customer journeys to drive future business [...]

New research shows that an anywhere-work strategy can enhance employee experience and drive employee retention rates  CAMBRIDGE, Mass., May 26, 2021 — While many business leaders are drawn to vaccine passports as a solution to bring their workforces back to the office full-time, Forrester (Nasdaq: FORR) predicts that 70% of US and European companies will pivot to a hybrid work model post-pandemic. In [...]

CAMBRIDGE, Mass., May 18, 2021 — Forrester (Nasdaq: FORR) announced today that NASPO ValuePoint, through its Multistate Sourcing Team led by the state of Minnesota, has selected Forrester to deliver information technology research and advisory services to state and local government agencies. The agreement will provide immediate access for states, local governments, and public educational organizations to seek objective, expert [...]

Trusted organizations build unbreakable bonds with customers, attract the best talent, and have greater growth potential CAMBRIDGE, Mass., May 12, 2021 — According to Forrester’s (Nasdaq: FORR) Trust Imperative research, a slew of corporate and governmental scandals and an influx of misinformation have destabilized the public’s trust in many traditional institutions. As consumers lose trust in [...]

Cambridge, Mass., May 5, 2021 . . . Forrester Research, Inc. (Nasdaq: FORR) today announced its 2021 first-quarter financial results. First-Quarter Financial Performance Total revenues were $113.8 million for the first quarter of 2021, compared with $106.3 million for the first quarter of 2020. On a GAAP basis, net income was $4.0 million, or $0.21 [...]

Mit 15 neuen Forschungsdienstleistungen hilft Forrester Unternehmen dabei, das Tempo der Geschäfts- und digitalen Transformation nach der Pandemie aufrechtzuerhalten und zu beschleunigen CAMBRIDGE, Mass., May 3, 2021 — Forrester (Nasdaq: FORR) gab heute Forrester Decisions bekannt, ein neues, kundenorientiertes Forschungsproduktportfolio, das für Führungskräfte und ihre Teams entwickelt wurde, um den Weg zwischen mutiger Vision und überlegener Geschäftsentwicklung [...]

Increase in complex buying scenarios and heightened focus on customer retention necessitate including existing customers in the demand mix CAMBRIDGE, Mass., May 4, 2021 — Forrester (Nasdaq: FORR) released the latest version of its B2B Revenue Waterfall, formerly known as the SiriusDecisions Demand Unit Waterfall®, to plan and measure progress against both net new and existing [...]

Number of buyer interactions in the purchase journey has jumped to more than two dozen   CAMBRIDGE, Mass., May 4, 2021 — According to new research unveiled at Forrester’s (Nasdaq: FORR) B2B Summit North America, the pandemic has dramatically changed B2B buying behaviors. The number of interactions required to make buying decisions significantly increased in the past two years: from 17 in 2019 to 27 in 2021, [...]

With 15 new research services, Forrester will help firms sustain and accelerate the pace of business and digital transformation post-pandemic CAMBRIDGE, Mass., May 3, 2021 — Forrester (Nasdaq: FORR) today announced Forrester Decisions, a new customer-obsessed research product portfolio ​designed for leaders and their teams to shorten the distance between bold vision and superior business impact. [...]