Press Release
5 days ago
The event will empower technology leaders to deliver successful outcomes for their customers, employees, and business using emerging technologies such as generative AI SYDNEY, September 28, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation APAC, being held in Sydney, Australia, and digitally, October 31–November 1, 2023. To succeed in today’s volatile business [...]
Press Release
6 days ago
Maybank reclaims the top spot due to its focus on delivering positive customer emotions that engender loyalty SINGAPORE, September 27, 2023 — Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality over the past two years. This year’s top brand, Maybank, saw an improvement [...]
