Consumer Goods Technology – Steve Peltzman Offers Perspective About How Retailers Are Increasingly Turning To Real-Time Feedback To Ensure Greater Customer Experiences.

The event will empower technology leaders to deliver successful outcomes for their customers, employees, and business using emerging technologies such as generative AI SYDNEY, September 28, 2023 — Forrester (Nasdaq: FORR) today announced the full conference agenda for Technology & Innovation APAC, being held in Sydney, Australia, and digitally, October 31–November 1, 2023. To succeed in today’s volatile business [...]

Maybank reclaims the top spot due to its focus on delivering positive customer emotions that engender loyalty SINGAPORE, September 27, 2023 — Forrester’s (Nasdaq: FORR) 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality over the past two years. This year’s top brand, Maybank, saw an improvement [...]