Marketplace – Has “Unusually High Call Volume” Become The Norm For Customer Service?

TechTarget: The tech outlet highlights Forrester’s tech leadership and AI predictions for 2025 from Forrester’s Technology & Innovation Summit keynote analysts VP, Principal Analyst Jeff Pollard, Senior Analyst Rowan Curran, and Principal Analysts Tracy Woo, Allie Mellen, and Christopher Gilchrist, including ones addressing agentic AI challenges, increased private cloud investment, CISOs shifting away from genAI, [...]

The Straits Times: An article about the dangers of deepfakes includes insights from Senior Analyst Meng Liu on whether businesses in Singapore are prepared for any upcoming deepfake threats. Read the full article here. Read more from Meng here.