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After studying for a certificate in “Business Sustainability Management” from the Cambridge Institute For Sustainability Leadership, I pivoted part of my research at Forrester at the intersection of marketing, AI innovation and environmental sustainability. Back in 2021, I interviewed dozens of leaders about sustainability disruption and how to transform their business. I interviewed Guy Flament, […]

As another CX Summit North America draws to a close, it’s time to get to work. Use these takeaways to help you create your action plan for transforming the experiences you offer.