Mobile Search Overview
Forrester
I wrote up a piece that gives an overview of the mobile search environment in the US today.
See story.
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Amazon Opens Its Supply Chain Empire To All — But Is It A Fit For Your Business?
Emily Pfeiffer
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Amazon’s AWS Playbook: Now Applied To Supply Chain Logistics Per ShipMatrix, in 2025, Amazon surpassed the US Postal Service, FedEx, and UPS to become the largest parcel carrier in the US by volume. Globally, it delivers an estimated 13 billion packages every year. After decades spent building one of the world’s most formidable logistics networks […]
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The Most Expensive Customer Complaint Is The One You Ignore
Riccardo Pasto
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In April 2026, a JetBlue customer posted a public complaint about a sudden $230 fare increase. JetBlue replied with a well‑intentioned suggestion: Try clearing cookies or booking in an incognito browser. The exchange was quickly screenshotted, shared thousands of times, and swept into a national debate about “surveillance pricing.” Lawmakers weighed in. A proposed class‑action […]