Mobile Search Overview

For years, Forrester has talked about the importance of connecting customer experience (CX) to business outcomes, partially to stoke the CX function’s survival instinct and partially because you’ll go broke if you’re doing CX just for CX’s sake. Over the past year, we’ve collected stories and interviewed government CX leaders and the consultancies that support […]

Amazon has almost as many robots as human employees. What happens when manufacturers approach that point?