[Posted by Bruce Temkin]
Today was a great day in New York; the first day of our Customer Experience Forum. The Grand Hyatt was rocking as we had about 700 people on site. I had a fun time with my opening keynote speech — combining customer experience and the Wizard Of Oz. Hopefully people enjoyed it. I'll be posting more about my speech on my personal blog.
At the end of the day, I announced the winners of Forrester's first ever Voice Of The Customer (VoC) Award. So, let me say congratulations to our three winners: Experian, Progressive, Vanguard. They all actively collected feedback and put that information to use, showing significant benefits. Here are the nomination forms from the winners. They're worth downloading!
- Download 2009ForresterVoCAward_Experian_SHARE
- Download 2009ForresterVoCAward_Progressive_SHARE
- Download 2009ForresterVoCAward_Vanguard_SHARE
We ended up with 40 excellent nominations and named 11 finalists:
- Cardinal Health
- Hyatt Place
- Progressive Insurance