Blog
The 2025 New York climate week spurred discussions. What stood out for us was that everyone’s takeaways were rooted in the context of their own focus and work. This is a good thing since there was something for everyone with over 1,000 events across NYC from Sept 21–28, attracting 100,000+ participants including policymakers, business leaders, […]
Blog
Since July, I’ve attended the Hubspot Inbound, Oracle AI World, and SupportLogic’s Enterprise AI for CX conferences. I’ve also been briefed by a dozen and a half customer service solution vendors and talked to more than 50 of their customers or other service professionals. For a category where the first commercial software applications emerged as […]
