Where in the Customer Life Cycle do your audiences use social media?
You know by now that studying your audience's social behaviors is the first step in building a great social strategy. But most models for evaluating audiences’ social usage simply tell marketers how much their customers are using social — rather than examining how commercial those social behaviors are, or what marketers should do in response to those behaviors.
To succeed in social media, we think you should map your audience's behavior to the customer life cycle. Why? Find out in our video below: