Today, we released the “The Forrester Wave™: Artificial Intelligence For IT Operations, Q4 2020.” We looked at the top 11 vendors in the market and evaluated them across 33 criteria. Infrastructure & operations (I&O) pros looking for a new way to monitor and manage systems in the digital age can use artificial intelligence for IT operations (AIOps) to:

  • Understand the day-in-the-life experience of a digital user
  • Free up time from day-to-day drudgery
  • Provide real-time, actionable KPIs directly related to business outcomes
  • Reduce incidents and mean-time-to-resolution

There are three Leaders in today’s market: Devo, Dynatrace, and ScienceLogic. We found that Leaders differentiate themselves by enabling I&O teams to:

  • Empower cross-team collaboration through data correlation
  • Provide deep end-to-end digital experience monitoring (DEM)
  • Integrate seamlessly into the whole IT operations management toolchain

Another six vendors — Datadog, Zenoss, LogicMonitor, Digitate, OpsRamp, and Broadcom — are Strong Performers; Moogsoft and New Relic are Contenders.

With the importance of delivering exceptional digital services at an all-time high, now is the time to consider investing in AIOps-enabled solutions. If you want to benchmark your current monitoring tool portfolio against the current industry-leading platforms, or are looking for a new solution, this Forrester Wave is the best starting point.

If you would like to learn more about this space, I recommend the following resources: