Gene Leganza

Vice President, Research Director

Forrester Bio

Author Insights

Blog

Facebook Shuts Down Face Recognition System On Its Platform

Merritt Maxim November 4, 2021
Facebook's recently announced its decision to no longer use facial recognition in its platform. What does that mean for the long-term?
Read More
Blog

Forrester’s Security & Risk 2021 Preview: Secure What You Sell Goes Mainstream

Sandy Carielli November 4, 2021
Before I joined Forrester, my colleagues Jeff Pollard and Amy DeMartine initiated our product security research, leading to our first report on the topic, Secure What You Sell: CISOs Must Tackle Product Security To Protect Customers. In those bygone days of 2018 and 2019, we identified that: Forrester was the first to market with this […]
Read More
Blog

Put These Talks On Your S&R Forum Watchlist

Allie Mellen November 3, 2021
Next week, the Forrester security and risk (S&R) team will host the Forrester Security & Risk Forum on November 9 and 10. This will be the first time I have ever attended a Forrester event, let alone the Forrester Security & Risk Forum. And while I’m disappointed it isn’t in person this year, I’m also thrilled with […]
Read More
Blog

How European Auto And Home Insurers Can Differentiate On Customer Experience

Oliwia Berdak October 18, 2021
Forrester surveyed customers of the 32 of the largest and most important auto and home insurance brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Auto And Home Insurers Customer Experience Index, 2021.
Read More
Blog

Mutuals And Challengers With Great Digital Offerings Or Customer Service Provide The Best Banking CX In Pandemic Europe

Oliwia Berdak October 15, 2021
Forrester surveyed customers of the 38 of the largest and most important banking brands in France, Germany, Italy, Spain, and the UK about the quality of their experiences as a part of our European Banking Customer Experience Index, 2021. As in 2020, mutuals and challengers (banks founded as alternatives to traditional banks) offer the best experiences across Europe.
Read More
Blog

APAC Countries Look To Strengthen Sustainable Finance Regulations

Diane Deng October 12, 2021
In APAC, vast political, economic, and social differences among countries pose an impact on sustainable finance regulations. Even for ESG factors that are easiest to measure and compare — carbon emission, for example — there are still no common goals in the region. Only China (pledged to become carbon-neutral in 2060), South Korea (2050), Japan (2050), New Zealand (2050), and Indonesia (2060) have set a net-zero target, leading to different approaches and progress in regulating sustainable finance activities.
Read More
Blog

Facebook’s Outage: Breaking The Ad Empire — For A Day?

Mike Proulx October 4, 2021
The Facebook ecosystem outage should remind advertisers to have proactive risk mitigation plans in place.
Read More
Blog

Blue Prism Angling To Merge With TIBCO

Craig Le Clair September 30, 2021
Private equity firm Vista Equity Partners  announced it’s intention to acquire robotic process automation (RPA) software company Blue Prism. Subject to shareholder approval, it plans to merge Blue Prism into TIBCO Software, which it already owns. Forrester’s automation team took a look at this potential merger and had the following thoughts. Our consensus is “thumbs-up.” A […]
Read More
Blog

What Security Market Definitions Tell Practitioners

Allie Mellen September 29, 2021
One of the biggest challenges of being a security industry analyst is finding when and how to define new market segments. We both had to do this recently — Jeff with managed detection and response and Allie with extended detection and response (XDR). The most common question we get from security vendors confused as to […]
Read More
Blog

The 2021 Forrester And InfoWorld EA Awards Contest Winners Focus On Agility And Enabling Innovation

Gene Leganza September 29, 2021
In the Forrester/InfoWorld Enterprise Architecture Awards competition, we look for the most dramatic stories of EA’s strategic leadership and concrete business impact. The winners of the 2021 Forrester/InfoWorld Enterprise Architecture Awards show a close focus on business results with a particular eye to enabling innovation across the enterprise plus an agile approach to technology implementation. […]
Read More
Blog

Vragen en antwoorden rond hoe journey maps te gebruiken zijn als een tool voor verandermanagement

Joana de Quintanilha September 28, 2021
CX Professionals moeten customer journey maps gebruiken als een tool voor verandermanagement om medewerkers, die interacties ondersteunen of direct contact hebben met klanten, te helpen de klantervaring te verbeteren.
Read More
Blog

Transformez Les Cartes De Parcours Client En Un Outil De Gestion Du Changement

Joana de Quintanilha September 27, 2021
Les professionnels de l'expérience client (CX) doivent utiliser les cartes de parcours comme un outil de gestion de changement pour amener les employés à offrir des expériences centrées sur le client.
En savoir plus
Blog

Kubernetes Is Going To Cost You — But Nobody Knows How Much

Lee Sustar August 27, 2021
The biggest barrier to wider Kubernetes (K8s) adoption in the enterprise may not a cumbersome customer resource definition or an incomprehensible service mesh but rather a skeptical CFO waiting for someone to provide them with a price tag for that cloud-native infrastructure. A recent FinOps Foundation survey with 195 respondents — 75% of whom reported […]
Read More
Blog

The Total Economic Impact™ Of DEI: Why Diversity, Equity, And Inclusion Matter

Stephanie Slate August 25, 2021
Essentially, as CX improves, more customers will comply with a department’s directives, engage with it proactively, speak well of it, trust it, and forgive its mistakes. And if the data is holistic and allows for true representation, it will allow government operations to cost less and run more smoothly.
Read More
Blog

Journey Mapping Q&A: How To Use Journey Maps As A Change Management Tool

Joana de Quintanilha August 24, 2021
CX professionals must use customer journey maps as a change management tool to guide employees to deliver customer-centric experiences across products and channels. Read our latest blog to learn more.
Read More
Blog

Zero Trust Doesn’t Mean Zero Breaches

David Holmes June 29, 2021
We occasionally get asked this question: “Would Zero Trust have prevented [insert high-profile breach]?” The breach in question could be Equifax, SolarWinds, or the United States Office of Personnel Management. We haven’t been asked (yet) about the announcement from Microsoft this month, where they acknowledged that they were a target of, and indeed had an […]
Read More
Blog

Trusted Third-Party Phish Is The Catch Of The Day

Joseph Blankenship June 2, 2021
We warn users not to click on suspicious emails and not to open emails from untrusted senders to prevent users from being phished. Sender identity is one of the filtering mechanisms in email security solutions. But what happens when a trusted sender’s email account is compromised and an attacker uses that access to send emails […]
Read More
Blog

Debunking Infosec Purity And Other Security Myths In The Wake Of Recent Attacks

Sandy Carielli May 21, 2021
Earlier this week, an op-ed published on The Hill sent information security (infosec) Twitter into a tizzy by blaming cybersecurity industry best practices for recent high-profile security breaches. For the security team at Forrester, the op-ed furthered a number of security myths that we felt compelled to bust here. Myth #1: The Best Infosec Pros […]
Read More
Blog

Degree Requirements Are Poisoning Your Cybersecurity Talent Pool

Steve Turner April 22, 2021
There’s no shortage of obstacles holding back folks from finding meaningful employment in the cybersecurity sector. Some of these obstacles are imposed by human resources policies and the software used to automatically scan through resumes in a game of electronic buzzword bingo, one of the most insidious of these being the requirement of a college […]
Read More
Blog

The Path To Automation In Europe And Its Impact On The Future Of Work

Dan Bieler March 26, 2021
This report provides tech and business leaders in Europe with a checklist to avoid making the biggest mistakes and develop a solid framework for automation projects.
Read More
More posts