Shari Srebnick

Principal Analyst

Forrester Bio

Author Insights

Blog

Is Customer Success “The New Sales”? No.

Shari Srebnick November 2, 2022
Customer success is a revenue generating department focused on customer outcomes and value realization. So can it be "the new sales"? No.
Blog

In Customer Success We Trust

Shari Srebnick July 14, 2022
Customer Success is a critical business function and plays an essential role in building trust with customers as a strategy for retention.
Blog

Customer Success: Broaden Your Conference Horizons

Shari Srebnick June 1, 2022
Attending conferences with other functional leaders can pave the way for change by broadening horizons and expanding perspectives. Our opening keynote demonstrated how anyone, with the proper approach, can create the conditions necessary for change.