Shari Srebnick

Decode the meaning of digital-led and scaled customer success.

“Do more with less.” In the ever-evolving tech and economic landscape of 2023, this has become the battle cry of beleaguered customer success professionals around the globe as they attempt to scale their function. But it isn’t so much about doing more with less: It’s about shifting the perspective on how to provide value to […]

Despite what customers may tell you, budget is often not the real reason why they’ve decided not to renew.

A joint customer success plan is a roadmap to help steer customers toward achieving their desired outcomes.

Customer success platforms are purpose-built to support customer success teams’ objective of retention and expansion.

You may be hearing more about customer-led growth as a counterpoint to product-led growth. Learn what it is, and what it means for you.

Customer onboarding is critical for successful adoption, revenue retention, and growth.

Customer success is a revenue generating department focused on customer outcomes and value realization. So can it be "the new sales"? No.

Customer Success is a critical business function and plays an essential role in building trust with customers as a strategy for retention.

Attending conferences with other functional leaders can pave the way for change by broadening horizons and expanding perspectives. Our opening keynote demonstrated how anyone, with the proper approach, can create the conditions necessary for change.