Forrester’s "US Online Holiday Retail Forecast, 2010" launches today, reporting quite a bit of optimism this shopping season. November and December alone are expected to pull in nearly $52 billion, a 16% increase over 2009. Several key factors contribute to this projection:
- Consumers are shifting more and more to online retail.
- Offline retail is still a significant player.
Consumers are cooperating, too. They’re looking to spend more this season and do so through a variety of means (mobile, apps, etc.).
Retailers are responding with numerous strategies, such as larger promotional budgets, honing in on key dates, and experimenting with new shipping options.